Senior Analyst, Human Resources Experience & Services - Asia Pacific

As Senior Analyst, Human Resources Experience & Services - Asia Pacific, you play a key role in delivering HR services that support our corporate Team Members throughout their journey with Hilton.

Reporting to the Manager, Human Resources - Asia Pacific, you will support the Singapore Area Office, South East Asia Regional Office and designated Team Members across the region. You will manage core HR processes, solve day-to-day issues, work with data and systems, identify improvements, and help shape better ways of working across the region, with opportunities to build your experience across the wider HR portfolio.

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Own key HR operational processes from start to finish, ensuring accurate and timely delivery. 

• Manage Work Pass applications, renewals, issuance, registration and cancellation; maintain accurate expiry tracking, Team Member communications, supporting records and reconciliation of applicable Ministry of Manpower charges.

• Own assigned Ministry of Manpower surveys and confirmed statutory submissions, including the submission calendar, source-data collection, validation, supporting evidence, follow-up questions and corrections.

• Process position-management transactions, including hires, promotions, transfers, salary changes, reporting-line updates and terminations. 

• Support payroll, benefits and leave administration, preparing accurate inputs, completing checks and resolving discrepancies with internal teams and providers. 

• Coordinate key Team Member lifecycle activities, including onboarding, employment documentation, probation, transfers and offboarding. 

• Maintain accurate HR records, trackers and reports, using data to identify trends, issues and opportunities for improvement. 

• Investigate HR systems and process issues, partnering with HR Technology, IT and other teams to find practical solutions. 

• Respond to Team Member inquiries and assigned cases, resolving routine matters and escalating sensitive or higher-risk issues appropriately. 

• Coordinate Team Member recognition, office activities and communications, including key annual programs. 

• Maintain HR guides, SOPs and templates, and support process improvement, automation and regional HR projects. 

• Provide cross-coverage across key HR services, including payroll, immigration, employment documentation and HR data processes.

   

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• A relevant diploma, degree, or equivalent combination of qualifications and HR experience. 

• Experience in HR operations, employee services, HR administration, or a similar role handling confidential and time-sensitive information. 

• Experience supporting work passes, statutory reporting, payroll, benefits, leave, onboarding, employment documentation, or HR data processes.

• Experience coordinating with government agencies, payroll providers, insurers or other HR vendors.

• Experience supporting a regional or geographically dispersed workforce. 

• Strong attention to detail and confidence managing multiple priorities and recurring deadlines. 

• Good analytical skills, with the ability to use Excel to validate and analyze data and turn findings into useful insights. 

• Strong communication and stakeholder-management skills, with the confidence to work across teams and countries. 

• Sound judgment and discretion when handling confidential employee, payroll, immigration or employee-relations information. 

• Curiosity and a practical problem-solving mindset, with an interest in improving processes and learning new systems and tools. 

• Exposure to process improvement, automation, generative AI, system testing or data cleansing is advantageous. 

• A collaborative approach, strong sense of ownership and willingness to build knowledge across different areas of HR. 

• Working proficiency in Excel, PowerPoint and Word, with the ability to learn enterprise HR systems quickly. 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.