Senior Analyst, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Account Management

Overview
Our organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers, and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation.
The Role
As part of the strategic accounts team, our role is to be bold and innovative partners to win our largest issuer by leveraging the best of our combined assets. We operate as one team as we develop and execute joint strategies driving innovative payment solutions for our banking clients that deliver a superior experience and meaningful value to our organizations.
The successful candidate for this position will be managing the Commercial payments relationship - across a range of regional markets across Asia Pacific - for one of Mastercard’s key global accounts and one of the largest commercial card issuers in the Asia Pacific region.
The position requires a motivated, strategic, collaborative individual with excellent relationship & account management skills, with the ability of working across functional global and regional teams, to execute and deliver on our strategy.
The ideal candidate would focus on driving results, while managing high visibility projects and initiatives with sound data analytical, interpersonal communications and presentation skills. Applicants with a background in Payments (especially Commercial payments) are highly preferred.
Key Responsibilities
· Partner, lead and develop Mastercard’s relationship with our Client for the Commercial Cards business across the Asia Pacific region.
· Work with Commercial Card businesses teams from our Clients, to co-create strategy and support execution with Mastercard assets and resources driving incremental value for our combined organizations.
· Serve as day-to-day contact or liaison with Client Commercial Card team
· Liaison and collaborate with key internal Mastercard linkages and stakeholders to support the account on product, sales, pricing solutioning, delivery etc.
· Develop and execute annual account plans, business, and market reviews at the regional and local market level.
· Conduct and facilitate country level business reviews, workshops, learning sessions, other partner engagements etc. to help drive our commercial card strategy.
· Introduce and activate new B2B deals/verticals to the bank partner by engaging and collaborating with Mastercard subject matter expert teams.
· Manage the Mastercard deal and contractual commitments.
· Successfully manage the customer’s performance, ensuring that all targets and other performance metrics are met.
· Support the bank partner on day-to-day BAU requests and general operations.
All about You
· A self-starter, solutions-oriented, results-driven individual, who is focused on getting things done.
· Proven track record and experience in account and relationship management skills, with the ability to manage senior stakeholders and leadership teams.
· Significant experience in Business Development/ Account/ Product management.
· Project management, analytical/problem solving and planning skills.
· Knowledgeable in both issuing and merchant payment systems.
· Broad market awareness, with the ability to think strategically, creatively and be able to work collaboratively.
· Excellent interpersonal relationship management, communication, and negotiation skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.