Senior AI Developer

We are seeking a Senior AI Developer to join our AI Centre of Excellence at Manulife Asia based in Singapore. As a key driver of our AI and Generative AI initiatives, you will spearhead the development of innovative solutions. Your focus will be on harnessing Generative AI technologies like prompt engineering, retrieval augmented generation, function calling and agentic approaches and scaling them across Asia. These initiatives will empower us to derive actionable insights from data, optimize operations in contact center, underwriting and claims and enhance our sales, products and services to meet customer needs effectively. Your leadership will be instrumental in propelling our Customer Experience, Personalization, Operation transformation, and Digital initiatives in alignment with our established roadmap.

Position Responsibilities:

• Working with a team of Data Scientists, ML Engineers and AI Developers to build and support Gen AI services in Asia.
• Collaborate with Data engineers and IT Subject Matter Experts (SMEs) to gain a deep understanding of source data and harness large datasets to prepare and optimize data specifically for the development of Generative AI-based solutions.
• Develop and implement cutting-edge machine learning models to tackle complex business challenges, utilizing a diverse range of algorithms and techniques, with a primary emphasis on AI tech patterns like RAG and Multi-Agent approach.
• Work closely with partners to gather requirements, design data models, and deploy customized solutions that are aligned with company’s Generative AI tech patterns and architecture.
• Establish standardized processes, techniques, and tools as best practices for other data scientists, with a specific focus on Generative AI tech patterns and architecture.
• Drive the adoption of insights from Generative AI solutions by influencing and collaborating with key stakeholders across the organization.
• Innovate and explore creative methods to source and leverage structured and unstructured data specifically for Generative AI solutions using Open AI services.
• Stay abreast of industry trends and advancements in AI/ML, with a dedicated focus on Generative AI tech patterns and architecture, to continuously enhance our Generative AI capabilities.

Required Qualifications:

• An advanced degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or another quantitative field, complemented by significant professional experience.
• Proven expertise in developing and scaling Generative AI solutions, along with a track record of solving complex business challenges through data science, with at least 6 years of experience in these areas.
• Proficiency in data pipeline and machine learning production architecture especially with Azure services, with advanced skills in programming languages such as Python, R, and SQL and relevant GenAI orchestration packages like LangChain, LangGraph, ADK, CrewAI as well as a deep understanding of agile solution development principles.
• Hands-on experience with data frameworks and cloud platforms such as Azure, Databricks, and Spark, demonstrating a focus on Generative AI solution implementation and scaling.
• Outstanding communication skills, including the ability to effectively communicate complex data science concepts to technical and non-technical stakeholders, particularly within the context of RAG chatbot development.
• A solid track record of successfully deploying Generative AI solutions into production, delivering measurable business value.
• Previous experience in insurance analytics, with a specific emphasis on Generative AI tech patterns and architecture using Azure and OpenAI services, is highly desirable.
• Demonstrated experience in teamwork, showcasing the ability to lead and mentor a team of data scientists and collaborate effectively with cross-functional teams.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].