Manage and grow a portfolio of enterprise accounts in ASEAN through full sales cycles, renewal and expansion, upsell/cross-sell, stakeholder engagement with R&D/IP/legal teams, onboarding, QBRs, and issue resolution to hit growth and retention targets.
Senior Account Manager
➡️Motivated by building trusted, long-term partnerships with R&D and IP leaders, and becoming their go-to advisor?
➡️Thrive in commercial conversations — from first cold call to quarterly business review — where delivering value directly fuels revenue, retention, and expansion?
➡️Energized by the hunt for new business as much as growing the accounts you already own?
➡️Ready to make an impact at a high-growth, AI-driven SaaS company where customer success and revenue growth go hand in hand?
PatSnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary:
As a Senior Account Manager at PatSnap, you'll drive new business growth and own retention and expansion across a portfolio of key enterprise accounts in the ASEAN territory. You'll lead full sales cycles with the region's leading enterprises and promising SMEs, while building trusted, long-term relationships with senior stakeholders across R&D, IP, legal, and innovation functions. Balancing hunting for new logos with growing existing accounts, you'll help some of the world's most innovative companies unlock maximum value from PatSnap's solutions, all while hitting ambitious growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation, this role is your opportunity to make a real impact.
This is a in office position at our Singapore Headquarters at 75 High Street, Singapore, 179435.
What You'll Be Doing:
- Develop new business targeting the region's leading enterprises and promising SMEs, and lead the full sales cycle from needs discovery, solution design, through negotiation and contract closure.
- Build a strong pipeline and adopt a data-driven approach to sales funnel management, with accurate forecasting against targets.
- Conduct professional negotiation of commercial agreements to close new logos and expand existing accounts.
- Own and manage a portfolio of key enterprise accounts, driving renewal and expansion to ensure high customer satisfaction and retention.
- Identify upsell and cross-sell opportunities across PatSnap's product portfolio and manage the entire customer lifecycle.
- Build deep relationships with senior stakeholders across R&D, IP, legal, and innovation functions, acting as a trusted advisor who understands their business objectives and challenges.
- Conduct customer onboarding meetings and quarterly business reviews, and resolve escalations and client issues with expertise across your book of business.
- Stay current on major product updates to clearly articulate their value to clients.
About You:
- Bachelor’s degree or above; background in business, chemical, engineering, or related fields is a plus.
- 5+ years of B2B sales experience, preferably in enterprise SaaS, IP services, R&D tools, or technology solutions.
- Sales and account management experience with customers in the ASEAN region.
- Proven experience managing key or strategic accounts with complex buying processes.
- Strong consultative selling and stakeholder management skills.
- Ability to communicate complex technical or data-driven solutions in a clear and compelling way.
- Self-motivated, results-oriented, and comfortable working in a fast-paced, international environment.
- Experience selling into R&D, IP, legal, or innovation teams is highly preferred.
- Proficiency in English is required; additional Asian languages are a plus.
Patsnap Singapore, Singapore, SGP Office
Goldbell Towers, 47 Scotts Road, #11-03, Singapore, Singapore
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