Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Account Executive
This role opens up opportunities for candidates based in Singapore or Malaysia.
As an experienced consultative sales professional, the Senior Account Executive is responsible for driving revenue growth and bringing in net new business from partners, prospects and current customers. This individual must be proficient in maximizing revenues through a combination of direct/indirect sales and will have demonstrable experience in direct sales and therefore ‘high-touch’ capabilities.
The senior Account Executive must have experience selling business solutions in one or more of the following or closely-related categories: Contact Centre, Social Engagements, CRM applications, SaaS and Communications. Experience with positioning and selling AI, Data analytics across business processes will be advantageous.
The Account Executive is required to solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). As an Account Executive, you are responsible for all opportunities, accounts and partners assigned to you that will likely fall across a myriad of markets (Singapore, Indonesia), industries and sizes.
You will be assigned to focus on one or more industry verticals with opportunities in that vertical across a range of sizes. As part of the role the individual will be expected to research the business issues particular to that vertical sector and become a subject matter expert in that industry vertical. The intention is that you will be crafting solutions for customers that are specifically relevant to the issues they face in their particular industry.
What You’ll Do: In this role, the primary responsibilities will include (but are not limited to):
Key Responsibilities:
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Manage a portfolio of customers across public sector (WOG/Healthcare), Banking, whitespace verticals, serving as their primary business point of contact throughout their CX journey.
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Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans collectively with the Customer Success Manager.
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Prescribe the adoption and use of Genesys Cloud CX Platform features/functionality and services to the achievement of key customer business outcomes
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Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
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Drive continuous improvement of customer advocacy measures and hold ownership of account success from presales to post sales stages.
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Prepare and deliver territory plans to define account strategies and align resources across functions (Presales, Marketing, Channels, Customer Success, Renewals)
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Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:
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Introduce Consulting/Advisory & Professional Services to ensure that implementations progress smoothly to go-live
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Collaborate with functional team members to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue
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Identify cross-sell/up-sell opportunities and drive incremental bookings collectively with Customer success members.
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Ad-hoc duties as directed by Management; Take on and assist in driving internal strategic initiatives and continuous improvement programs.
You’ve been there and done this…
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15+ years’ experience (technology-related field), with at least 10 years of sales experience and most recent 4 years in a SaaS with AI, Data analytics role and with proven track records in managing, selling, growing revenues with account assigned, and leveraging MEDDPICC to drive sales excellence.
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Bachelor’s Degree in a technology- or business-related field
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Proven experience with CX (industry and technology) to drive consultative approach to partner engagements and customer.
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Proven ability to influence, orchestrate and leading in end-to-end complex deals and accomplished net new sales wins of above USD500k within the market of Singapore, Indonesia or more.
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Strong ability to build relationships and proactive engagement using digital touch capabilities
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Ability to manage/multi-task multiple actions across assigned customer base
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Excellent interpersonal, presentation skills – both written and verbal
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Language: Fluent in English, must be proficient in Bahasa Indonesia or Bahasa Malay.
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In-depth knowledge of market(s) business nuances and operational understanding (i.e., regulatory framework)
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Positive attitude and high willingness to learn
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Proven Individual sales contributor and profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers
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Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce, Clari and 6Sense, and on-line communities and social media platforms
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Be able to travel up to 70% of the time, to customer meetings and remote offices.
Work Context
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Communicates regularly with customers, colleagues and management
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Uses computer frequently
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Travels to customer and business meeting sites as required
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Ability to travel within and outside of territory to customer and business meeting sites, including international locations
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in the countries advertised.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
