Job Description:
Job Objectives
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In Service deals: Ownership of the allocated Contracts; with accountability of in-service deal operations and financials, and ensuring common understanding and delivery of the contributing functions. Additionally, to launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
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New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying gaps
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Future Design: Manage improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in alignment with Solutions Design Director
Job Responsibilities
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Implement service operations at new customers using existing processes.
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Secure continuous operations, in collaboration with customer local teams (where applicable)
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Monitor financial performance and support AOP / FCx activities
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Identify and develop process improvements in order to increase performance and reduce costs.
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Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
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Integrate service extensions into customer’s operation.
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Document process customizations and create the Operations Manual
Secondary responsibilities
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Perform data analysis.
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Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.
Personal & interpersonal skills
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Strong analytical skills combined with social competences
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High level of energy, persistence and “can do” attitude
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Customer oriented
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Team player
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Open minded. Experience dealing with different environments/cultures
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High professional integrity and ethical standards
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Available for occasional international travel
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Autonomous and self-driven
Job Requirements
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Degree in engineering, computer sciences or business administration with more than 3 years of work experience
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Project management and/or process design experience
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Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000
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Able to analyze large data packages. Programming skills will be a plus
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Experience dealing with aviation MRO’s, airlines or suppliers will be a plus
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Basic knowledge of financial reporting and terminology
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair Pte Ltd
Contract Type:
Permanent
Experience Level:
Professional
Job Family:
Customer Account and Service Management
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Top Skills
Airbus Singapore Office
12 Seletar Aerospace Link, Singapore, 797553
