As a Salesforce Solution Architect, you will lead implementations for enterprise-level clients, gather requirements, design software solutions, and improve implementation processes. You'll work closely with customers to manage their business processes efficiently using Salesforce.
The Opportunity
You'll be part of our Solution Delivery - Implementation team and work at Sitetracker as a Solution Architect. You will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers across different regions & time zones to gather requirements and find creative design solutions to most effectively manage the customer's business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce.
With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Be willing to support customers in APAC (Singapore to Australia and in between) as well as EMEA
- You'll have Salesforce certifications and a passion for Salesforce
- You'll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
- You'll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You'll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically - but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You'll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You'll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
Top Skills
Salesforce
Similar Jobs
Information Technology • Consulting
The Salesforce Solution Architect leads client projects, gathers requirements, designs Salesforce solutions, ensures quality delivery, and maintains stakeholder relationships while providing innovative and strategic guidance.
Top Skills:
Agile MethodologiesSales CloudSalesforceSalesforceService Cloud
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Lead the development and implementation of fraud prevention strategies for payment products, overseeing product life cycle and cross-functional teams.
Top Skills:
Financial ServicesFraud PreventionPaymentsProduct ManagementRisk Analytics
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Define product strategy and delivery plans, collaborate with teams, manage product management team, and understand user needs and market trends.
Top Skills:
Financial TechnologyProduct ManagementSoftware Engineering
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
