The Salesforce Business Analyst role involves analyzing data, documenting requirements, facilitating communication, implementing solutions, and testing results to ensure stakeholder satisfaction.
Responsibilities
- Analysing Information: Dive into every key data, insights, fact to discover what actions to take for the business’s ultimate success.
- Elicitation: Set up the foundation of a project by asking a lot of questions, gathering opinions, information, facts by interviewing stakeholders & departments to analyse what teams to work with, what should be the process, and other things.
- Documentation On Requirements: Salesforce BAs are required to document every input, action, outcome exchanged between the team, departments so that stakeholders could look into it.
- Communicating: Salesforce BAs role is to act as a bridge and thus involves a lot of verbal & non-verbal communication between teams, departments & stakeholders to ensure the right processes, actions are put forward, and the inputs are aligned with the desired outputs.
- Planning & Implementing best Solutions: The Job of Business analysts is to plan & implement effective actions & solutions that meet the end goals desired by the business stakeholders.
- Testing : Test and measure the implemented solutions to track down the progress, and build training materials, holding the feedback & elicitation questions for the record.
- Minimum Bachelors' degree in IT or Computer Science
- 3+ years Salesforce.com consulting/implementation experience
- 5+ experience in Salesforce Business Analyst role
- Salesforce Certified for Administrator or cloud certificates
- Significant enterprise level project management experience (SOWs, contract management, risk management, staffing)
- Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support
- Strong written and verbal communication skills, executive level presence and experience in facilitation
- Successful track record serving as overall lead for enterprise CRM implementations and technology initiatives
Top Skills
Salesforce
Similar Jobs
Cloud • Information Technology • Software
As a Business Analyst at AvePoint, you will analyze business processes in Salesforce, gather requirements, and collaborate with teams for project delivery.
Top Skills:
Microsoft Dynamics 365Microsoft SharepointSalesforce
4 Minutes Ago
eCommerce • Fashion • Other • Retail • Sales • Wearables • Design
Manage all learning and development activities for retail employees, develop training programs, conduct needs analysis, and drive measurable improvements in customer experience and sales performance.
Top Skills:
Data Analysis ToolsLearning Management SystemsRetail Training Systems
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Studio Operations Intern will assist the CNBC Studio technical production team in operating equipment and supporting live TV news production.
Top Skills:
Broadcast Sound MixerJibRobotic Cameras
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
