Provide administrative and operational support to the sales team across pre-sales and post-sales activities: prepare sales materials, assist with bids and proposals, manage order processing (including eOPF entry), coordinate with finance/logistics/project teams, support stock requisition and events, and ensure compliance with policies and pricing approvals.
Position: Sales Operations & Support Lead
Job Summary
We are seeking a resourceful and dedicated Sales Operations and Support Lead to join our team. The ideal candidate will support the Country Head and the Sales team in various sales support function, including sales reporting and pre/post sales processes. This role is crucial in ensuring seamless sales operations and providing valuable support in bid support, order processing, and local sales & marketing activities. The candidate must be able to manage complex tasks and be highly organized.
Key Responsibilities
- Support the Sales team by leading the support and administrative functions, ensuring an efficient and effective sales operations.
- Support pre-sales activities, including preparing sales materials, supporting key engagement activities material preparation.
- Assist in the preparation and submission of bids and proposals, including bid bond application, preparation of materials, reviewing bid submittals and tracking all submission and filing.
- Manage order processing and drive approval of order processing within our systems and processes.
- Collaborate with other departments, such as finance, logistics, project and sales to ensure seamless order fulfilment.
- Support in stock requisition, pre-production process.
- Provide administrative support for sales events, trade shows, and customer visits and customer appreciation programmer.
- Ensure compliance with internal policies, pricing guidelines, and approval processes.
- This role is both a senior individual contributor role as well as a supervisory role to small team of sales support and operations executives.
Qualifications
- Bachelor's degree or Diploma in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in sales operations, sales support or administrative role.
- Strong organizational and multitasking skills, manage priorities, with attention to detail.
- Excellent communication and interpersonal skills and ability to work with cross-functional teams.
- Proficiency in CRM software (for example - Siebel, Salesforce or Oracle) and Microsoft Office Suite (especially Excel).
- Ability to work independently and as part of a team. Some supervisory role is preferred but not mandatory.
- Strong analytical skills and the ability to interpret sales data.
- Resourceful and dedicated, with the ability to manage complex tasks efficiently.
- Highly organized and able to prioritize tasks effectively.
- Customer-focused mindset with a proactive approach to problem-solving.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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