Sales Operations Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Partner closely with APAC Solution Sales Director(s) on day to day operations of the business
• Work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations and results through a rigorous, data-driven process.
• Align corporate strategic priorities into regional application and collaborate effectively with Global functions
• Participate and contribute to sales planning. Develop a qualified view of market opportunities to optimize territory planning and quota setting.
• Drive business process improvements to increase Sales Performance, Opportunity Hygiene, Forecast Accuracy, Pipeline Health, Pipeline Generation, and Sales Reporting Insights
• Understand and draw insights from key industry and customer trends provide insight to the organization
• Enhancing internal workflows to provide to drive productivity across our Sales Teams
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
• Support the Solutions Sales Leadership in developing key presentations for internal and external audiences
• Be an escalation point to help enable the sales team in their day to day challenges to help resolve and navigate hiring, deal structuring, discounting, commissions, territory mapping, split and coverage decisions.
• Key member of the APAC Functional Ops and Sales Analysis team

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience in building dashboards using Microsoft Power BI is highly desirable.
• Experience working on go-to-market or sales related strategic and operational topics, particularly forecasting and analysis
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
• Strong team player who is also an independent thinker
• Strong analytical and financial skills to work on complex business issues with minimum supervision
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
• Software as a Service (SaaS) industry domain expertise, and the ability to understand complex technology problems is a plus
• Direct people management experience is required
• Strong people development and influencing skills; able to build and drive extended and virtual teams

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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