The Sales Operations Assistant is responsible for ensuring vehicles are ready for lease, collecting vehicles for servicing, planning servicing schedules, maintaining quality control on repairs, and updating records in Salesforce. The role requires daily inspections, managing logistics for vehicle delivery, and assisting customers with accident reports while ensuring compliance with regulations.
Company :
Sime Darby Services Pte Ltd
Job Description:
- Ensure that all vehicles are operationally ready for lease or courtesy use by conducting thorough checks and maintenance.
- Collect vehicles from customers due for servicing or repair, ensuring timely and efficient service.
- Plan and coordinate the schedules for vehicle servicing and repairs to optimize workflow and minimize downtime.
- Verify that all work performed on vehicles aligns with the submitted quotations, ensuring transparency and accuracy.
- Ensure that repair work meets the high standards set by vendors or suppliers, maintaining quality control.
- Conduct daily inspections to check the cleanliness and mechanical condition of all vehicles, ensuring they are in top condition.
- Arrange for vehicles to undergo annual statutory inspections, complying with regulatory requirements.
- Maintain diligent records of daily petrol consumption for all vehicles, ensuring accurate tracking and reporting.
- Assist hirers in accurately filling out accident reports, providing guidance and support as needed.
- Manage the delivery and collection of vehicles scheduled for servicing or repair, ensuring timely and efficient logistics.
- Oversee the delivery and collection of vehicles rented out by the department, ensuring smooth operations.
- Ensure that all vehicles are serviced according to the manufacturer's recommendations, maintaining optimal performance.
- Verify vehicle servicing packages against GDMS before sending vehicles to external or internal workshops, ensuring consistency.
- Promptly update Salesforce with relevant information before and after jobs are completed, maintaining accurate records.
- Update the Web Client on vehicle movements in a timely manner, ensuring transparency and communication.
- Manage breakdown mobile services, providing prompt assistance in case of vehicle issues.
- Perform any ad hoc assignments as tasked by the Operation Executive, demonstrating flexibility and adaptability.
Requirements:
- Candidates with GCE 'O' Levels and above are encouraged to apply.
- A minimum of 1 year of experience in automotive maintenance is required.
- At least 1 year of experience in customer service is essential.
Top Skills
Gdms
Salesforce
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