Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneShift, Ox Luxe, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.
As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.
Job DescriptionAbout the Role
We’re looking for a driven and customer-oriented Sales & Insurance Executive to join our Automotive Finance team. You’ll play a key role in connecting car buyers and sellers with the right financing and insurance solutions — while driving growth across our digital listing and advertising platforms.
This is a dynamic, fast-paced role that combines consultative selling, customer engagement, and operational excellence.
Key Responsibilities
1. Lead Generation & Sales Conversion
Identify, engage, and qualify potential customers through inbound and outbound channels (calls, texts, email, chat, and other platforms).
Conduct needs analysis to recommend suitable financing and insurance products.
Convert leads into successful transactions by delivering tailored solutions and maintaining strong follow-up.
Drive revenue growth through transaction and advertising-related services within the automotive listing platforms.
2. Customer Consultation & Account Management
Deliver professional and personalized consultation to ensure a seamless end-to-end customer journey.
Provide accurate insurance quotations in line with underwriting guidelines and internal procedures.
Assist customers in comparing pricing options and securing competitive financing rates.
Maintain excellent aftersales service standards to support renewals and build long-term relationships.
3. Policy & Documentation Management
Prepare and review all insurance documentation, applications, and endorsements prior to processing.
Handle policy endorsements, renewals, cancellations, and billing adjustments.
Coordinate the issuance of invoices, refunds, and policy documents in a timely manner.
4. Operational Excellence & Collaboration
Ensure data accuracy and completeness across internal systems and customer records.
Liaise closely with internal teams (Sales, Finance, Operations) and external partners (insurers, banks, customers).
Respond promptly to customer inquiries and coordinate appointments efficiently.
Contribute to process improvement initiatives to enhance customer experience and operational efficiency.
1–2 years of experience in sales, telemarketing, or general insurance
Excellent communication and follow-up skills with a strong customer-first mindset.
Confident in conducting needs assessments, overcoming objections, and closing deals.
Detail-oriented with good Excel and documentation handling skills.
A proactive learner with the ability to work independently and collaboratively in a fast-moving environment.
Strong negotiation and problem-solving abilities.
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