Sales Development Representative - APAC (Bilingual English/Mandarin)

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

At Magnet Forensics, the Sales Development Reps are the frontlines of the Customer experience. Working closely with the Sales and Marketing teams, the Sales Development Representative (SDR) is a key player in our strategic growth plans. Through a combination of top of funnel activities, including both inbound lead response and outbound prospecting, the SDR will generate and qualify sales opportunities for our Account Executives. The most exciting part of this role is the opportunity for growth. At Magnet Forensics, successful SDRs will learn the fundamentals of Sales and Marketing, providing a foundation for a career in Business Development, Sales, Marketing, and more!

· Qualify all sales leads generated by marketing, based on defined lead qualification criteria.

· Leverage prospecting strategies, including phone, email, and social networking to connect with prospective customers, identify their needs and challenges, and qualify their interest.

· Work closely with our sales team (Account Executives) to schedule discovery meetings with sales ready leads/prospects.

· Leverage a variety of marketing and sales tools that will be available for your use, to maximize your efficiency and effectiveness, including Prospecting tools (ex. SalesLoft, ZoomInfo, LinkedIn Navigator) and Marketing Automation tools (ex. Pardot).

· Manage new contacts via our CRM platform (Salesforce) to ensure accuracy for long term pipeline development.

· Provide friendly and knowledgeable service to prospects on a consistent basis and build strong relationships.

· Work as part of a cross-functional team and build strong relationships across the organization.

· The primary focus of this role is Inbound Lead Response (75%) with additional attention on Outbound Prospecting (25%).

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

There are a few must haves, but we will keep that list short:

· You have 2+ years' experience in sales or customer service roles, and can work under pressure.

· You have a University degree or College diploma in Business, Marketing or equivalent, and leverage it to be a critical thinker that enjoys solving complex challenges.

· You have strong analytical, relational and negotiation skills, as well as excellent verbal and written communication skills in English and Mandarin. Other language skills in Vietnamese, Japanese, Korean, Cantonese, or Malay will be a plus.

· You are goal-oriented and full of drive, with an innate desire to succeed.

· You are passionate about developing new skills and building a network of peers & mentors.

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

Compensation Range:

MIN: $64,000 – MID: $80,000 – MAX: $96,000, Currency: SGD

We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected].

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.