Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose of Retail Operation Manager
The Manager, Retail Operation Management, leads both strategic and hands-on management of store infrastructure, IT and operational projects, packaging, store audits, maintenance, store openings and closings, and vendor supply chain and contract management. The position requires strong cross-functional leadership and project management capabilities, partnering closely with HQ, regional teams, and external partners to drive scalable operations, improve store productivity, and support long-term business performance.
Key Responsibilities
Strategic Operations & Infrastructure
- Lead store infrastructure and IT initiatives (including digital platforms) to enhance long-term operational efficiency and scalability across the Korea market
- Drive continuous improvement initiatives to simplify operations, increase store productivity, and enable consistent execution across all locations
Store Environment & Operational Excellence
- Ensure high standards in store maintenance, safety, and operational consistency across all locations
- Drive cost-effective vendor management while maintaining premium store conditions
Store Expansion & Readiness
- Lead operational readiness for new store openings, relocations, and closures
- Ensure seamless execution and optimized store setup to support business performance
Store Manager Conference and Overseas Incentive Trip for Top Performers
- Lead Korea’s coordination for Asia regional initiatives, ensuring strong alignment and execution across markets for SMC/ Project leader for overseas incentive trip
- Oversee planning, travel, and cross-country collaboration for leadership program
Governance, Audit & Compliance
- Drive store audit programs and ensure consistent execution of operational standards
- Identify risks and implement proactive measures to strengthen compliance and operational control
Vendor & Supply Chain Leadership
- Manage vendor ecosystem, contracts, and procurement processes
- Ensure stable and scalable supply chain operations for store support and cost efficiency
Core Competencies
- Operational Excellence, Strong Responsibility
- Lead Execution & Delivery Focus
- Field Leadership, Close & Clear Communication with stores, Store-Oriented Mindset
- Positive & Pro-active Attitude, Problem Solving
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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