The Reservations Executive manages room inventory, processes reservations, and maximizes room sales while ensuring accurate record-keeping and compliance with policies.
Reporting to the Assistant Reservations Manager, the Reservations Executive accurately records and processes reservations while maximizing room sales through proactive selling and up-selling. The role handles all reservation requests via telephone, email, fax, and internet efficiently and courteously.
Key Responsibilities
- Manage all room inventory and control system close-outs to optimize occupancy, average rate, and revenue
- Review daily reservation accuracy, including rate compliance by segment and source, for previous day bookings and next day arrivals
- Apply and control no-show and late cancellation charges to minimize revenue loss
- Load and tag internal package breakdowns on reservations in coordination with the finance department
- Monitor reservation pick-up trends for upcoming months to support forecasting
- Ensure all contracted sellable rates are loaded in reservation systems for easy access
- Review availability on EzRMS, SynXis, OCM, and PMS to maintain sufficient inventory for high-yield segments
- Enforce the property’s compliance with the Best Rate Guarantee policy
- Follow internal credit policies to manage financial risk
- Perform additional assigned tasks to support the Reservations team
Skills, Knowledge and Expertise
- Minimum O levels or Diploma in Hospitality Management
- Ability to communicate clearly and professionally
- Minimum 1 year experience in a similar reservations role
- Ability to maintain high standards of professionalism, ethics, grooming, and attitude
- Willingness to work rotating shifts, weekends, and public holidays
- Proficiency in Opera PMS (imperative)
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
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