Handle consumer dispute and email operations for credit reports and scores: respond to emails within SLA, draft independent responses, analyze complaints, prepare credit reports, escalate sensitive issues, and interact with banks and consumers to resolve disputes.
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute.What You'll Bring:
- Will be working in consumer dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SLA
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
- Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
- Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement
- Should be comfortable with access restricted area Model which has been implemented across India GCC.
Need to maintain Quality and Accuracy scores as per the business requirements
Impact You'll Make:
- Minimum Graduate degree in any stream
- Must have minimum 1-3 years of experience in ‘Banking operations’ or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage
- Able to work in fast-paced energy, flexible and should be able to handle work load
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS – office
TransUnion Job Title
Rep I, Business OperationsTop Skills
Email
MS Office
Similar Jobs at TransUnion
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The RTA Manager leads global real-time operations, ensuring optimal performance and adherence. They monitor performance, oversee team development, implement process improvements, and collaborate with multiple departments to enhance service levels.
Top Skills:
Bi ToolsExcelPower BISQLTableauWorkforce Management Tools
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Lead global go-to-market and cloud migration efforts for fraud products, coordinate with regions and analytics to build and launch analytics-driven solutions, ensure profitability, market fit, and portfolio alignment across international markets.
Top Skills:
AnalyticsDevice RiskDo AnalyticsDoc VerificationEmail RiskGCPPhone RiskTvis
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Lead Salesforce Engineer to architect and scale a global Salesforce-based contact center platform, drive integrations (MuleSoft, AWS, APIs), grow the admin/development team, define operating models, and partner with Enterprise Architecture and Program Management to optimize global CRM operations.
Top Skills:
Amazon ConnectAPIsAWSCanvasGoogle AnalyticsJavaJSONLivepersonMulesoftRelational DatabasesRestSalesforceSoapSOQLVisualforceXML
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
