Leads regional employee training on operating systems, internal processes, Power BI, and performance improvement. Delivers onboarding and retraining, verifies system proficiency, analyzes KPI gaps, supports system enhancements, monitors training compliance, and collaborates with Operations, Compliance, HR, and Technology to improve training materials and implement best practices.
General Description
The Training and Performance Director will serve as the primary leader within a facility or market for training new and existing employees. They will train employees on the correct usage of our operating systems and of our internal processes while providing individual support to help employees improve their performance.
Essential Job Functions
- Train new staff members on the correct usage of company operating systems and processes by delivering in person training sessions and ensuring effective knowledge transfer
- Ensure new employees are signed off as proficient in assigned system modules
- Analyze key performance indicator gaps to determine where additional training is needed
- Retrain current staff members on the correct usage of company operating systems and processes.
- Train staff members on system enhancements as new modules are rolled out
- Collaborate with Operations, Compliance, HR and Technology on the effectiveness of training material and make suggestions for continuous improvement.
- Work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally.
- Train new and existing employees on the use of Power BI and how that relates to achieving operational KPI’s and managing their daily workflow
- Drive training compliance through monitoring of training records and reports
- Other duties as assigned
Physical Requirements
- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
Other Skills/Abilities
- People skills required in order to create, maintain and enhance relationship with internal stakeholders
- Extremely detail oriented
- Technical competence (excel, word, power point etc.)
- Motivated, goal oriented
- High level of initiative and work well in a team environment
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
Education And Experience
- High School Diploma or Equivalent
Certifications And Licenses
- Professional certification may be required in some areas
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
