Work Schedule
Weekend daysEnvironmental Conditions
OfficeJob Description
When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
How will you make an impact?
The role sits in a team of Technical Applications Specialists responsible for providing remote 24/7 pre and post sales support of Thermo Fisher Scientific products to our customers and field personnel, as well as relaying customer feedback to the organization. Extensive training is provided for committed candidates.
What will you do?
Provide technical support on both Application and Hardware for Thermo Fisher Scientific Genetic Science, Clinical Next Gen-Sequencing and Bioscience division portfolios.
Leverage all available resources, including Generative AI and/or working with technical Support teams and Territory Specialists across regions to resolve or call out complex issues.
Answer customer technical inquiries, primarily received through telephone and email
Provide timely technical advice with a view to immediate problem resolution and dispatch Field team when needed.
Maintain detailed records of customer interactions in CRM systems.
Build up your product and workflow knowledge through continuous learning.
Participate in crafting, maintaining and improving internal documentation and knowledge databases.
Present internal technical training and updates and active participation in department meetings.
Participate in additional projects, activities and duties as the need arises.
How will you get here?
Keys to Success:
Outstanding problem-solving skills and a positive attitude.
Ability to work effectively as part of a remote team.
Determination to continuously learn and stay updated with product knowledge.
Outcome oriented in solving your customer's issues.
Ability to quickly learn complex technical information.
Excellent oral and written communication skills.
Interest in problem-solving and managing multiple priorities.
Education
B.S., B.A. or M.S. in life sciences or chemistry or a related field.
Experience
2+ years of hands-on experience with Genetic Analysis applications including Next Generation Sequencing, Real Time PCR, and/or Cell, protein and molecular Technologies.
Solid understanding of assay design, optimization and validation sample preparation instrument operation as well as clinical applications.
Familiarity with data analysis, data management, computer networking and bioinformatics is desirable
Physical Requirement / Work Environment
This role requires the candidate to be comfortable with working on weekends and public holidays, providing 24/7 support to our Priority Support phone and email system.
Working hours are 7.30am till 4.30pm (including 1 fixed weekend)(Sunday to Thursday or Tuesday to Saturday)
You will be able to work from home flexibily.
