Regional Sales Strategy & Business Development Manager

Position Summary

Samsung’s Southeast Asia and Oceania Regional Headquarters manages 8 subsidiaries that represent billions in annual sales. From our flagship smartphones to our wearables, Samsung consistently delivers cutting-edge innovation to delight and inspire consumers across the region.
As the Regional Mobile Samsung Care+ Manager, Mobile Experience Business, you will be responsible for supporting the growth of Samsung Care+ across the Southeast Asia and Oceania region.
Samsung Care+ is a wide-ranging mobile care plan offered in conjunction with Samsung Galaxy devices to provide its users with peace of mind in the event accidental breakage and breakdown. Samsung Care+ programming aims to retain value for Samsung mobile users and encourage consumer loyalty with Samsung Galaxy.
Working closely with the global Samsung Care+ product team and local counterparts in the Southeast Asia, along with cross-functional teams across the regional headquarters, you will lead Samsung’s efforts to grow awareness and sales of Samsung Care+ by expanding to new channels, and creating innovative solutions and programs.

Role and Responsibilities

• Lead account management responsibilities for key regional insurance provider relationships to establish, manage and grow device protection and service solution offerings. This includes:
  • Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and trouble-shooting
  • Exploring new sales programs and revenue models with partners  

• Identify and project manage new initiatives, from concept development and planning to activation and performance tracking, responsibilities would include:
  • Conducting market research, competitive landscape, partner evaluations to develop new business program models and success cases
  • Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription or guaranteed value programs, and device refurbishment 
  • Running pilot programs with partners to test new concepts, while tracking and reporting performance to key internal / external stakeholders
  • Creating program guidelines and support program implementation at scale

• Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations including device sales teams, legal, finance organizations, field service, retail and channel organizations
• Liaise with global and local counterparts to reinforce global guidance, provide regional direction and report local updates and program performance
• Develop and present Samsung Care+ program updates, new business / program plans, product performance to key senior stakeholders at global / regional levels

Skills and Qualifications

• Ideal candidate will have sales and/or business development experience in carrier/retail business, electronics/mobile manufacturing, and/or device insurance
• Experience / understanding of mobile care programs and customer service repair programs and processes, including device trade-in
• Experience with retail channel and/or carrier operations including field force management, promotion mechanisms and processes, performance tracking etc.
• Experience with local insurance companies or third-party administrator (TPA) partners
• Experience negotiating and managing commercial partner agreements
• Familiarity with mobile OEM device supply chain process
• Knowledge related to repair and distribution of refurbished phone markets will be beneficial
• Proven ability to navigate organizations and drive implementation
• Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
• Analytically adept to inform logic with data 
• Proficient with MS Power Point, Excel, and Word
• Excellent communication & collaboration skills
• Deep knowledge and previous strategic experience in mobile category desired
• Prior experience in strategy consulting or internal strategy group desired

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