The Experience Manager will translate regional strategies into innovative online customer experiences, oversee e-commerce program implementations, and manage partnerships.
Position Summary
The Experience Manager will oversee the translation of regional strategy into customer experiences and sell-out programs. This role will be responsible for creating innovative approaches to making the online channel competitive in local markets. The ideal candidate should have a strong experience creating online experiences and is up-to-date with the latest e-commerce trends in the region.Role and Responsibilities
Experience Design and Implementation:
- Translate strategy into features and programs that can add incremental revenue
- Develop and optimize customer experience and journeys and collaborate with cross-functional teams (e.g., product, marketing, support) to design and implement exceptional customer experiences.
- Collaborate with subsidiary leads and head of departments to implement new features and sell-out/subscription platforms
- Ensure proper testing is performed before feature/platform launch
- Manage subscription and sell-out platform operations
Thought Leadership and Market Intelligence
- Develop and maintain experience guidelines and standards to ensure consistency across all touchpoints.
- Analyse customer feedback and data to identify opportunities for experience improvement and implement user testing and feedback loops to validate and refine experience designs.
- Stay up to date on latest e-commerce trends and act as thought leader for the team
- Distil and implement best practices from local subsidiaries and competitors
- Benchmark competitor sell-out platforms and subscription services
External Partnerships Management
- Identify key partners that will enable the implementation of subscription and sell-out platforms
- Manage partner relationships and projects involving key partners, including timelines, budgets, and execution
Skills and Qualifications
- Bachelor's degree in Economics, Business Administration, Psychology, or a related field.
- Around 10 years of working experience, out of which ~5 years of experience in e-commerce, specifically in sell-out/subscription platform design and implementation is required
- Experience in strategy or management consulting roles will be preferred
- Proven track record with international/regional project management involving different markets and geographies within Southeast Asia
- Experience with working with external finance/payment partners
- Experience working on A/B testing and/or fields related to Behavioural Economics and UX/UI design psychology is not required, but will be a plus
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in Excel and PowerPoint
- Strong problem-solving and analytical abilities.
#Li-Midsenior
#Li-SEAO
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
Top Skills
A/B Testing
E-Commerce
Excel
PowerPoint
Ux/Ui Design
Similar Jobs
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Lead the development of Payment Applications at Airwallex, focusing on merchant needs, seamless integration, and product strategy with a collaborative approach across teams.
Top Skills:
E-CommerceFintechPaymentsSaaS
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
The Product Operations Manager will drive product-market fit, enhance operational processes, and communicate strategies to senior leaders at Airwallex.
Top Skills:
No Specific Technologies Mentioned
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Lead the Ecosystem product at Airwallex, defining strategy, managing integrations, and collaborating with teams to enhance customer and partner experiences.
Top Skills:
Ecosystem IntegrationsEngineeringFintechProduct ManagementSoftware Integrations
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
