When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleRegional OneSource Manager
Location(s)Singapore, Yokohama
The Regional Manager will be accountable for the leadership, strategy, performance, and overall governance for several assigned PerkinElmer OneSource programs within a region. The Regional Manager will lead, build and develop a world class team to deliver on the contractual terms and support PerkinElmer’s OneSource Laboratory Services programs with the assigned customers. Working collaboratively with other Regional Managers, Functional partners and the Portfolio Team, the Regional Manager will lead and execute initiatives to deliver growth and margin performance expectations as well as customer expectations in alignment with the contractual documents.
Job Responsibilities:
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Ensure operational performance metrics are met per agreements
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Establish and maintain a strong governance program with the customer based on communication of value delivery and key performance indicators in order to drive continuous improvement efforts
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Responsible and accountable to forecast revenue and margin for region
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Deliver financial commitments against AOP/budget
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Define and lead execution of account growth and margin expansion actions.
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Partner with Service Operations regarding service parts planning, procurement, managed operations and inventory management process
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Identify and leverage service delivery and customer care best practices, processes and procedures across account sites and geographies. Drive standardization as appropriate and in collaboration with Functional and Business teams.
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Analyze and effectively articulate account data to identify process gaps and work with functions to implement root cause corrective/preventative actions.
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Develop and execute strategy to successfully and consistently implement/on-board new personnel and support expansion of existing program in the most efficient/effective manner.
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Leverage tools and global best practices to support program expansions and existing program including but not limited to: inventory tools, contractual documentation (Master Services Agreement, Statement of Work), Move/Add/Change process. Provide feedback on tools to functional owners regarding new customer requirements.
Job Responsibilities:
-
Ensure operational performance metrics are met per agreements
-
Establish and maintain a strong governance program with the customer based on communication of value delivery and key performance indicators in order to drive continuous improvement efforts
-
Responsible and accountable to forecast revenue and margin for region
-
Deliver financial commitments against AOP/budget
-
Define and lead execution of account growth and margin expansion actions.
-
Partner with Service Operations regarding service parts planning, procurement, managed operations and inventory management process
-
Identify and leverage service delivery and customer care best practices, processes and procedures across account sites and geographies. Drive standardization as appropriate and in collaboration with Functional and Business teams.
-
Analyze and effectively articulate account data to identify process gaps and work with functions to implement root cause corrective/preventative actions.
-
Develop and execute strategy to successfully and consistently implement/on-board new personnel and support expansion of existing program in the most efficient/effective manner.
-
Leverage tools and global best practices to support program expansions and existing program including but not limited to: inventory tools, contractual documentation (Master Services Agreement, Statement of Work), Move/Add/Change process. Provide feedback on tools to functional owners regarding new customer requirements.
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Lead partnership with organization to establish communication, governance and reporting schedules in order to measure success against customer expectations and contractual terms.
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Interact with field, customer, and client personnel & visit customer sites to better understand their laboratory goals, challenges and identify opportunities to deliver incremental value, improving business outcomes for our customer. Provide this feedback to Business leadership.
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Drive collaboration across the OneSource business team to implement processes to maximize customer lifetime value & customer satisfaction. Effectively serve as the point of escalation to the program management function across internal teams, ensuring effective and consistent service delivery.
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Enable opportunities for the OneSource Commercial personnel to expand customer relationships both during the contact term & renewal process.
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Work with Functional and Business teams to build and execute plans regarding Manage to Passthrough, Manage to Maintain, and strategies regarding third party vendor management.
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Participate on new program implementation teams as the Service Delivery SME
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Work as part of the OneSource leadership team participating in business level projects and understanding and communicating OS business goals and priorities to the account teams
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Accountable for account specific human capital management to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction.
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Accountable for positive leadership and culture through ongoing direction, coaching, and career development of colleagues
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Promote a safe working environment and ensures compliance with applicable EHS policies and procedures.
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Comply with applicable PerkinElmer and client Quality policies and procedures.
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Collaborate with Quality to identify, characterize and act to eliminate/prevent field defects resulting from products, process and personnel.
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Partner with EHS to align with company policies and procedures.
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Global travel up to 25% to customer locations, conferences, internal meetings, etc.
