The Regional OneSource Manager is responsible for leading and driving performance of OneSource Laboratory Services, focusing on governance, customer satisfaction, and financial performance in a regional context.
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleRegional (APAC) General Manager, OneSourceLocation(s)China, Singapore, Yokohama
- Lead the regional team to build a plan to land new clients and develop existing ones.
- Ensure operational performance metrics are met per customer agreements.
- Establish and maintain a strong governance program with the customer based on communication of value delivery and key performance indicators in order to drive continuous improvement efforts
- Responsible and accountable to forecast of revenue and margin
- Deliver financial commitments against annual operating plan (AOP) targets.
- Define and lead execution of account growth and margin expansion actions.
- Partner with Service Operations regarding service parts planning, inventory management processes and managed service activities
- Leverage and align with service delivery and customer care best practices, processes and procedures across account sites and geographies.
- Analyze and effectively articulate customer account data to identify process gaps and work with functions to implement root cause corrective/preventative actions.
- Develop and execute strategy to successfully and consistently implement/on-board new personnel and support expansion of existing program in the most efficient/effective manner.
- Leverage tools and global best practices to support program expansions and existing program including but not limited to: inventory tools, contractual documentation (Master Services Agreement, Statement of Work), Move/Add/Change process. Provide feedback on tools to functional owners regarding new customer requirements.
- Lead partnership with organization to establish communication, governance and reporting schedules in order to measure success against customer expectations and contractual terms.
- Interact with field, customer, and client personnel & visit customer sites to better understand their laboratory goals, challenges and identify opportunities to deliver incremental value, improving business outcomes for our customer. Provide this feedback to Business leadership.
- Drive collaboration across the OneSource business team to implement processes to maximize customer lifetime value & customer satisfaction. Effectively serve as the point of escalation to the program management function across internal teams, ensuring effective and consistent service delivery.
- Enable opportunities for the commercial personnel to expand customer relationships both during the contact term & renewal process.
- Work with Functional and Business teams to build and execute plans regarding Manage to Passthrough, Manage to Maintain, and strategies regarding third party vendor management.
- Participate on new program implementation teams as the Service Delivery SME
- Work as part of the OneSource leadership team participating in business level projects and understanding and communicating OS business goals and priorities to the account teams.
- Accountable for account specific human capital management to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction.
- Accountable for positive leadership and culture through ongoing direction, coaching, and career development of colleagues
- Promote a safe working environment and ensures compliance with applicable EHS policies and procedures.
- Comply with applicable PerkinElmer and client Quality policies and procedures.
- Collaborate with Quality to identify, characterize and act to eliminate/prevent field defects resulting from products, process and personnel.
Global travel up to 35% to customer locations, conferences, internal meetings, etc.
Top Skills
Analytical Solutions
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