Regional Customer Success Leader

ABOUT US

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.

ABOUT THIS ROLE

We are looking for an experienced Customer Success Individual to build strategic relationships with our mobile telecom customers, ensure customer satisfaction, identify and develop new revenue opportunities for our business and ensure Circles is seen as a thought leader in its segment

This is a regional role based in Singapore.

WHY THIS ROLE IS UNIQUE

Build a legacy - play a critical role in building upon the core foundation, in a business that will transform the telco industry for many years to come.

Career accelerant - Opportunity to continue growing within the team as a key contributor who has the trust of senior leaders, knows everyone, and can operate at a senior level. 

10X - Be part of a fast-growing organization with ambitious plans to expand into multiple more markets and verticals, and help be the one to make it happen

 WHAT YOU'LL DO

• Shape the design and implementation roadmap of key customer success initiatives to improve customer experience & efficiency, while driving simplicity and innovation 
• Work alongside the respective key business stakeholders in Circles in developing, executing and monitoring respective business and operational strategies to drive customer excellence across the organization
• Develop best practices, provide subject matter expertise and thought leadership to drive transformation initiatives and digital acceleration of customer experience 
• Build and maintain effective partnerships with key cross functional leaders/ program sponsors, and project team members through prompt and effective communication
• Research key trends (markets, products, business, and technology) and conducting ongoing market & business analysis to support decision-making & identify new growth & transformational initiatives to further drive customer & operational success
• Supporting day-to-day account and change management activities in driving customer enablement and adoption for initiatives
• Develop and manage the customer success relationship with our Singaporean partners
• Analyze, interpret and capture insights and trends from complex data structures – derive information from data 

WHAT WE’LL BE LOOKING FOR

• 10-15+ years of experience in SaaS / Enterprise software and/or a consulting environment. Consultative selling and advisory skills are critical in this role
• Proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
• Background in Customer Success/excellence, key customer support or critical situation/escalation management practice with extensive analytical and strategic experience
• Self-starter with strong entrepreneurial skills and mindset, who can thrive in a fast-paced, dynamic environment
• Superior business acumen, process-oriented, analytical thinking with attention to detail, to model and achieve compelling roadmaps, strategies and value realization for our customers
• Ability to create structure in ambiguous situations and implement programs or professional services engagements to drive customer success
• Highly organized and focused to map out activities and timelines for a complex customer engagement – with the ability to prioritize and delegate to drive results with stakeholders on all levels (customer and internal) – project or program management experience is a plus

BENEFITS

One of Circles key missions is to build the best place to work and grow. In order to do that, we offer:

Exponential career growth & ownership - Completely own your own career and determine how fast and in which direction you grow. Being in a hyper-growth environment means having the opportunity for 10x the learning at 10x the speed; watch your role expand as the company expands.

Impact from Day 1 - Translate ideas to action and help us to blaze the trail for innovative products and shake up the telco world, and beyond.

Talent Mobility - Circles.Lifers are given the opportunity to change roles internally, across functions and/or offices, through multiple structured programs (i.e. internal transfers, job shadowing or job rotation). We've witnessed many successful examples -e.g., from HR lead to Business Development Senior Manager.

Talent Development - We stand for a culture of continuous learning and growing. Besides structured career development paths and quarterly performance reviews, we offer monthly learning brown bag sessions, manager training and L&D budget to support development of professional interests and efforts.

Attractive Total Rewards (Salary + Equity) - We offer highly competitive salary and bonus in line with top tier technology companies, and equity for ALL employees (up to 6 months of annual salary worth for top performers). That means, unlimited upside based on company's performance.

Benefits - Mobile bill reimbursement for all Circles.Lifers and their dependents and medical insurance. Bonus: Well-stocked pantry and monthly fun activities.

To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.