The REGIONAL ACCOUNT MANAGER is responsible for the business development of assigned local, regional and/or global accounts, building solid relationships at those client organizations. Meet profit requirements by renewing and growing accounts. Ensure effective management of workflow and communication to ensure client satisfaction and adherence to Service Level Agreements (SLA’s).
WHAT’S IN IT FOR YOU?
- Global and dynamic culture
- Competitive compensation + incentive package
- Remote work setup
RESPONSIBILITIES:
- Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.
- Understand and communicate business value to the clients.
- Identify upselling opportunities working with other regional and global account managers.
- Become a trusted advisor to the customer with the goal of helping them meet their employee screening needs.
- Prioritize and escalate issues considering our value of “Outside In” while achieving SLA’s.
- Working in collaboration with internal colleagues (eg: Customer Support, Operations, Finance, others) while retaining ultimate accountability for the health of the relationship.
- Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
- Document all customer interactions and activities in Siebel, as well as opportunities and risks.
- Develop second tier clients into key accounts.
- Participate in ongoing business reviews to maintain the highest standards of service performance and operational issues.
- Develop and work with clients to agree an account strategy to achieve win-win business objectives.
- Keep up to date on all the company’s major services and solutions.
- Monitor and be aware of competitors product and service strategies.
- Other responsibilities as may be required by the company from time to time.
QUALIFICATIONS:
Education:
• Degree in Business Administration or equivalent work experience
Experience:
• Sufficient experience managing and growing local, regional and global accounts.
• Experience driving a strategic account management process including revenue forecasting, customer support, operational issues.
• Resolution and escalation.
• Experience working in a matrix organization where influencing skills are of extremely high value.
• Minimum of 5 years working experience.
• Preferably 2 years Account Executive experience is an advantage.
Other Knowledge, Skills, Abilities or Certifications:
• Highly developed consultative account management skills.
• Negotiating and deal closing skills.
• Able to communicate concepts effectively to all levels including to senior executives.
• Able to demonstrate effective time management and task prioritization under pressure.
• Strong leadership skills, result-oriented and ability to drive for business growth.
• Independent, self-initiated, results oriented.
• Superior problem solving skills dealing internally and externally.
• Excellent presentation and communication skills.
• Driven by success.
• Embraces a hands on approach and leads by example.
• Willing to take ownership and responsibility for issues and conflict resolution.
• Permanently residing in Singapore
