Receptionist

Job Title

Receptionist

Job Description Summary

Greets and directs all visitors with enthusiasm, professionalism and courtesy. Provides very positive and professional first impression to visitors. Announces visitors to appropriate party promptly and politely. Directs guests and clients to the waiting area and provides snack or beverage experience when possible and appropriate. Establishes a strong rapport with clients, vendors and contractors. Adheres to company policies and procedures, following all safety and security protocols. This individual is expected to help maintain appropriate records for visitor logs, manages guest visitors and their needs, including providing local directions and dining suggestions. This individual keeps reception area, reception desk and all related areas neat and orderly and manages vendor work on site in conjunction with the landlord, property manager.

Job Description

About the role:

• Serve as the first point of contact for visitors, clients, vendors, and employees, ensuring a professional and welcoming experience.

• Greet, assist, and direct visitors to the appropriate contacts or meeting locations.

• Manage incoming calls, screen inquiries, route calls, and take detailed messages when required.

• Maintain visitor registration processes, issue visitor badges, and ensure accurate visitor records.

• Deliver an exceptional workplace and guest experience through professional customer service.

• Coordinate meeting room bookings, visitor arrangements, and workplace logistics.

• Support the planning and coordination of events, catering, and ad hoc workplace requests.

• Provide administrative support, including document handling, office coordination, and supply management.

• Maintain reception, conference rooms, and guest areas to a high professional standard.

• Coordinate facilities-related requests with building management, vendors, and service providers.

• Act as a liaison between clients, building management, and third-party vendors to resolve workplace issues.

• Provide travel and transportation assistance for visitors and employees as needed.

• Ensure compliance with company policies, safety standards, and security procedures.

About you:

• Minimum of 2 years of reception, hospitality, and/or vendor coordination experience

• 2 years of experience in face-to-face interaction with customers preferred

• A pleasant phone voice and excellent verbal and written communication skills a must

• Organization and attention to detail required

• Must be able to work in a fast paced, high volume environment

• Proven computer experience essential including proficiency in Outlook, Word and Excel required

• Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”