Quality Manager

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Independently drive forward the maintenance and further development of the Quality Management System in accordance with internal and external regulations and the highest level of process-oriented quality assurance and continuous improvement within NTT Global Data Centers (GDC).

What you'll be doing

• Ensure proactive and agile quality management by independently driving the maintenance and continuous improvement of the GDC Quality Management System (QMS), associated tool and instructional documentation.
• Main objectives of the Quality Management Team:
  • Ensure a proper and proactive Quality Management System (QMS) for GDC in alignment with GDC Integrated Management System (IMS) Guidelines and certifications.
  • Manage the GDC certification strategy and audit framework relevant to the IMS.
  • Perform internal audits in alignment with the Internal Control System, certification and Global requirements.
  • Coordinate certification audits defined by the certification strategy.
  • Manage and further develop a central data base for deviations and improvements identified during audits and ensure root cause identification and on-time completion of related actions.
  • Coordinate the consolidation of the different management systems under IMS to ensure an effective and efficient IMS and the compliance with the corresponding certification standards.
  • Maintain and continuously improve the instructional documentation for the QMS.
  • Ensure the maintenance and improvement of the document management system.
  • Manage the Quality Management Key Performance Indicators (KPIs) and reporting.
  • Support the Senior Director Quality & Accreditation on regular reporting and the coordination of management reviews.
  • Support departments in achieving company-wide high level of quality and clear documentation and identifying improvement potentials and support the Commercial unit on client requests and audits.
  • Drive awareness of QMS and certifications within the company.
• Actively manage Quality Management as an Integrated Management System and ensure alignment with GRC team and other departments responsible for mgt. systems.
• Actively contribute to maintaining and expanding the good relationship with all data center sites and departments in GDC.
• standardization of the QMS within GDC.
• Support strategic Quality Management projects identified by GRC leadership and proactively monitor new developments in business processes and certification standards.
• ontribute to the management reporting with Quality Management topics.
• Support the Senior Team Lead Quality Management and contribute to a positive team culture.

Professional skills

• Successfully completed university degree (Graduate/Master/Diploma) or comparable professional experience.
• Strong understanding of Management Systems and respective certifications.
• Relevant multi-year professional experience in the field of Quality Management.
• Additional relevant professional training/qualifications desirable.
• Fluent in English. Multilingual skills are an advantage.

Soft skills

• Strategically thinking individual with a target-oriented approach, always looking for a solution.
• Structured and independent working style while maintaining flexibility.
• Self-motivation and an ability to use one’s own initiative.
• Ability to work well in an international team environment.

#GlobalDataCentersCareers

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.