Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.
Job Title:
Quality Evaluator with GermanJob Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilities- Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
- Share feedback and insights: Report evaluation results and identify improvement opportunities
- Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
- Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
- Drive continuous improvement: Support quality initiatives, operational improvements, and training needs
- Experience: +1 year in a similar role, ideally in BPO or call center environment
- Languages: Fluent in German and English (at least C1 level) - both verbal and written.
- Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
- Location: Availability to work from our Katowice office
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
English, German (Required)Time Type:
Full time2026-11-03Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Own a portfolio of 50–75 Canadian mid-market renewals per quarter, leading quoting, negotiations, approvals, forecasting, and 36-month contract execution. Minimize churn, protect revenue, identify expansion opportunities, and communicate account insights. Partner with customer success, account executives, Deal Desk, Legal, and Finance to secure favorable terms and deliver predictable retention results.
Top Skills:
Salesforce
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Own commercialization of Block’s emerging AI portfolio from product and pilot stages through scaled enterprise adoption. Develop market strategy, pricing, packaging, partnerships, and routes to market; secure lighthouse customers and strategic partners; design pilots that convert to production relationships; create repeatable sales and partnership processes; and build the commercial organization as product-market fit develops.
Top Skills:
AICloud InfrastructureData InfrastructureDeveloper Platforms
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Own the full enterprise sales cycle for Block’s commerce and payments portfolio, from prospecting and account strategy through negotiation, contracting, launch, and expansion. Build executive relationships with global brands, develop commercial strategies, negotiate complex agreements, coordinate cross-functional teams, and deliver revenue targets. Translate market and customer insights into product and go-to-market feedback while managing strategic pipelines and opportunities.
Top Skills:
AfterpayCash AppCash App PayClearpayDigital CommerceFinancial TechnologyPayments Technology
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
