Quality Customer Services

Job Description:

Job Objectives

Promotes Quality in all the products and services provided to customers by Airbus Customer Services in Asia Pacific by ensuring regional quality KPI management and leading within Asia Pacific region in service quality investigation feedback in co-ordination with Airbus Quality Program.

Job Responsibilities

• Conduct investigation of customer issues and more specifically quality related problems with Airbus product, support or services. Leading the communication with SC and customer as interface ensuring feedback loop with customer is closed. 

• Ensure that quality KPI’s required for Airbus Services Asia Pacific (ASAP) are delivered via applicable monitors, tracking and reporting 

• Create and manage (as required by SC3 and APQ) quality reports for ASAP customers providing summary reports on key quality issues with relevant containment and preventative actions

• Support Head of Quality Customer Services (APQ) in terms of representation of QC, dealing with Aviation Authorities, Customers and other certifying bodies to ensure compliance with regulations, certifications and approvals.

• Promote the awareness of quality within ASAP personnel and contribute to coaching and training to ensure the correct quality skills and competences and are motivated to build quality throughout each process. 

• Ensure the quality of local process operations in ASAP are in line with Airbus QMS. 

• Support business units of ASAP in terms of continuous improvement through application of quality tools and methods including Practical Problem Solving (PPS).

• Contributes to a positive work environment, fostering good relationship with Q & S stakeholders

Job Requirements

• Bachelor Degree or above - in quality or engineering background. Alternatively Licensed Aircraft Engineer

• Minimum 3 years working experience in quality or minimum 7 years working experience in aviation

• Knowledge of Quality tools (PPS, APQP, FMEA, etc.)

• Good English level both on speaking and writing 

• Good communication and presentation skill, good ability to work independently 

• Sensitive to cultural diversity

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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