Quality Assurance Associate

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The QA Associate is responsible to establish and implement all assigned QA programs in pursuit of Operational Excellence in Ninja Van Singapore (NVS). 

The QA Associate shall develop, promote and sustain the Quality objectives, KPIs, Management program and Quality procedures. When required, to conduct training to bring awareness to local employers at various NVS premises. In addition, housekeeping of all the QA related documents and portal, conduct of audits and management of audits findings must be completed as per schedule. When needed, the Associate shall assist with Health, Safety and Environment related tasks. The QA Associate will report directly to the QA Manager.

Responsibilities

• Perform quarterly audits for Sort, Recovery, Engineering / Automation, twice per year audits for Stations and annual audits for ISO and other audits from Regional offices. 
• Monitor and guide Auditees on closure of audits’ findings.
• Review ISO 9001:2015 Quality Manual and documents; establish and maintain Quality Procedures with stakeholders.
• Perform unannounced walk about in NVS premises to ensure consistent adherence of operation processes and safety procedures. 
• Conduct awareness training to enhance compliance.
• Perform Integrated Operation Audit annually as a member of the audit team.
• Perform First Mile and Last Mile tasks as assigned.

Requirements

• 3 to 5 years of experience in ISO certification journey involving multiple stakeholders
• Knowledge in ISO implementation – procedures/ processes/ programs and initiatives
• Understanding of cost impact with processes change requests 
• Excellent communication and interpersonal skills; able to buy-in non-executive and stakeholders for any implementation(s)
• Committed, reliable and objective
• Able to effectively present information. For e.g. Audit plan, audit findings and After-Action Review of operations task 
• Good knowledge in ISO 9001:2015 & ISO 45001; and some knowledge in ISO 23001
• Bachelor Degree or Diploma in any fields or Logistics Supply Chain Management is preferred
• Integrated Management System Internal Auditor certified is preferred
• Ability to speak Chinese / Malay / any local dialects will be a plus

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