[PUB-JOD] Senior/ Application Analyst, Smart Ops & Artificial Intelligence

[What the role is]

[What you will be working on]

Project Delivery and Management

• Lead the planning, implementation, testing, deployment, and operationalisation of enterprise IT systems.
• Manage project scope, schedules, deliverables, risks, issues, budgets, and dependencies to ensure timely and effective delivery.
• Coordinate with business users, senior management, technical teams, vendors, and other stakeholders to drive project outcomes.
• Support procurement activities, including requirements gathering, tender preparation, proposal evaluation, and contract administration.

Business Analysis and Stakeholder Engagement

• Gather, analyse, and document business requirements from multiple stakeholder groups.
• Facilitate workshops, discussions, and requirement clarification sessions to align business needs with technical solutions.
• Prepare management papers, project updates, presentations, reports, and decision papers for senior management review.
• Maintain effective communication between business users, technical teams, vendors, and management stakeholders.

Solution Development, Design and System Integration

• Oversee solution design and ensure alignment with business, technical, security, and operational requirements.
• Manage integration across enterprise applications, cloud platforms, APIs, databases, and third-party systems.
• Work closely with applications, infrastructure, cybersecurity, data, and cloud teams to ensure system interoperability and resilience.
• Review technical specifications, design documents, implementation plans, and system architecture proposals.

Vendor and Contract Management

• Manage system vendors throughout the project implementation, maintenance, and support lifecycle.
• Monitor vendor performance and ensure compliance with contractual obligations, deliverables, service levels, and governance requirements.
• Coordinate review and acceptance of vendor submissions, including technical proposals, project plans, testing documentation, and operational handover materials.

Operations, Support, and Governance

• Support system operations, enhancements, maintenance, and continuous improvement activities.
• Coordinate incident management, problem resolution, service requests, and change management activities.
• Ensure system availability, reliability, security, performance, and operational readiness.
• Support compliance with Government ICT policies, cybersecurity standards, audit requirements, risk assessments, and governance processes.

[What we are looking for]

• Degree in Computer Science, Information Systems, Engineering, or a related discipline.
• At least 3 years of relevant experience preferred, such as IT project management, business analysis, systems implementation, or enterprise application delivery.
• Experience delivering enterprise-scale systems involving cloud-hosted solutions, application development and maintenance, system integration, and multi-stakeholder coordination.
• Experience managing vendors, system implementation projects, service delivery, and contractual deliverables.
• Experience working with Government agencies, statutory boards, or large enterprises will be advantageous.
• Experience in AI vibe coding tools, automation, analytics, or digital transformation projects will be an advantage.

Technical Knowledge

• Knowledge of cloud platforms such as AWS, Microsoft Azure, Government Commercial Cloud, or equivalent environments will be advantageous.
• Knowledge of enterprise system integration, APIs, databases, web applications, and mobile applications.
• Understanding of identity and access management, cybersecurity principles, IT service management, and application support processes.
• Awareness of Government ICT governance, security review, audit, risk assessment, and compliance requirements will be advantageous.

Competency

• Strong project management, stakeholder engagement, and communication skills.
• Strong analytical, problem-solving, documentation, and presentation skills.
• Ability to manage multiple priorities, projects, vendors, and stakeholders concurrently.
• Ability to translate business requirements into practical, secure, and sustainable technical solutions.
• Good understanding of procurement, tender specifications, proposal evaluation, and contract management processes.