Project Manager, Audience Solutions (UX Research)

We’re UserTesting, a leader in human insights. We believe the path to understanding people—and creating great experiences—starts with seeing and hearing how they engage with the world. Working at UserTesting means helping organizations discover the human side of business, transforming how they work, collaborate, and innovate.

Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and closes the experience gap. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come help us build the engine for human understanding.

We’re looking for a dynamic Participant Recruitment Project Manager to join our team. In this role, you'll lead the planning, execution, and delivery of participant recruitment projects for a range of customer research studies. You’ll work closely with clients, internal stakeholders, and panel partners to ensure successful outcomes—from confirming study specs and refining screeners to monitoring fieldwork and delivering results on time and within budget.

You’ll be at the heart of helping our customers connect with the right audiences and uncover meaningful insights through exceptional recruitment support.

You’ll be part of our Global Services team, working alongside project managers, pricing coordinators, and customer experience professionals across the globe. We’re a collaborative and supportive group focused on bringing high-quality participant recruitment solutions to life while maintaining a strong sense of fun and shared purpose.

We’re after someone who is organized, solution-oriented, and confident managing multiple moving parts. Here’s what helps you succeed:

• Strong understanding of market research, participant sampling, or UX/CX recruitment

• Experience working in fieldwork management, panel coordination, or participant recruitment

• Comfortable consulting with clients on recruitment strategy and screener design

• Adept at managing project timelines, deliverables, and budgets

• Strong communication and relationship-building skills, with an emphasis on clear, timely updates

• Detail-oriented and skilled at coordinating cross-functional teams and stakeholders

• Confident using Excel or Google Sheets for data analysis and tracking

• Experience with Salesforce, Monday.com, or Zendesk is a plus

• Collaborative mindset and a can-do attitude

• Consult with clients and internal teams to understand participant recruitment needs

• Use internal panels or trusted external partners to recruit participants globally

• Design and refine screeners that yield high-quality participant matches

• Track and report on study progress, offering insights and recommendations

• Provide timely updates and guidance to internal and external stakeholders

• Ensure accurate pricing and billing across platforms like Salesforce and Monday.com

• Collaborate cross-functionally to ensure recruitment aligns with scope and timelines

• Keep up-to-date with our platform enhancements and feedback loops

• Bring the energy and enjoy the ride!

Here’s what you can expect from us:

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Skill Interview and Stakeholder Interview

• Offer Stage

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.