About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.
If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.
PURPOSE
The Project Manager will be responsible for managing projects end-to-end, including Product Launch Day-2 and Change Requests (CR). This role requires experience in both General Insurance (GI) and Life Insurance (LI) domains to ensure successful delivery of initiatives within scope, timeline, and budget.
KEY ACCOUNTAIBILITIES
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Manage assigned projects from initiation to closure, ensuring alignment with business objectives and compliance with governance standards.
Oversee Product Launch’s Day-2 delivery and handle CRs, including prioritization, and implementation planning.
Coordinate with cross-functional teams (Business Analysts, Developers, QA, Business Users) to ensure timely delivery.
Prepare and maintain project documentation (Project Plans, RAID logs, status reports).
Track progress, manage risks/issues, and escalate where necessary to stakeholders and management.
Facilitate walkthroughs, and stakeholder meetings for requirements and solutioning.
QUALIFICATIONS / EXPERIENCE
Bachelor’s degree in Business, IT, or related field.
Minimum 10 years of project management experience, with at least 10 years in insurance (GI and LI).
Proven track record of delivering medium-to-large scale projects within financial services or insurance industry.
Experience managing CR processes and Product Launch’s Day’s delivery.
PMP or equivalent certification is an advantage.
KNOWLEDGE & TECHNICAL SKILLS
Strong understanding of Life Insurance and General Insurance products, processes, and regulatory requirements.
Proficient in project management methodologies (Waterfall, Agile).
Skilled in MS Project, Excel, and collaboration tools (Teams, JIRA, Confluence).
Excellent stakeholder management and communication skills.
Ability to manage multiple priorities and work under tight deadlines.
