Project Director

About us:

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform, helping telco operators launch and operate successful digital brands. Today, Circles is partnering with operators in 14 countries across 6 continents with the mission to deliver digital experiences to millions of people through our businesses.

With Circles.Life, our digital lifestyle brand established in Singapore, we empower and delight customers by offering digital experiences that go beyond traditional telco services. Circles.Life is powered by the same SaaS platform and go-to-market strategies developed by Circles, serving as a market-leading example of digital innovation and the future of telco. Circles.Life has earned numerous accolades over the years, including "Best Use of MarTech" at the CX Asia Excellence Awards and #1 in Singapore's Best Customer Service Award.

Circles also powers Jetpac, a leading innovator in travel technology and premium eSIM solutions that offers travellers seamless global connectivity in over 200 countries and innovative, hassle-free roaming experiences. Jetpac has set new benchmarks for travel connectivity, winning accolades such as Travel Product of the Year at the Asian Telecom Awards and Travel eSIM of the Year by International Business Times.

Circles is backed by global investors such as Peak XV Partners (formerly Sequoia), Warburg Pincus, EDBI, and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators.

About this role: 

We are looking for a visionary leader to join Circles as the Project Director. In this role, you will be at the forefront of executing large-scale telecommunications initiatives, ensuring the successful launch and scaling of telco products and services. This role involves managing cross-functional stakeholders, navigating matrix organizations, and driving programs that transform customer experiences. The ideal candidate brings extensive telco experience, proven program leadership, and a history of delivering success in high-growth markets.

Key Responsibilities
Program Leadership in Telco

Lead the end-to-end planning and execution of large-scale telco program launches, ensuring alignment with business objectives and market timelines.

Manage detailed project plans, incorporating telecommunications-specific considerations such as network rollouts, customer onboarding, and regulatory compliance.

Stakeholder Management

Act as the central liaison for all internal and external telco program stakeholders, including product, marketing, operations, network, and technology teams.

Collaborate with external telecom partners, vendors, and regulators to ensure seamless program delivery.
Driving Growth in Telecommunications

Execute and scale initiatives within high-growth telco environments, demonstrating adaptability to fast-changing industry trends and customer demands.

Leverage past experiences to optimize go-to-market strategies, focusing on customer acquisition, service quality, and revenue growth.

Team Leadership

Lead and inspire a high-performing team, fostering a results-oriented culture and enabling professional growth.

PMO Excellence in Telecom

Apply proven PMO methodologies to the telecommunications context, ensuring program governance, risk management, and milestone tracking.

Use telco-specific performance indicators to assess program success, such as ARPU (Average Revenue Per User), network reliability, and customer satisfaction.

Matrix Organization Navigation

Align diverse teams and resources within a matrixed organizational structure to achieve seamless execution of telecom programs.

Break down silos between network, product, and marketing teams to ensure holistic program success.

Required Qualifications

Minimum of 10 years of experience leading telco-specific programs or large-scale launches, with a track record of success.

Proven PMO expertise, specifically within telecommunications, demonstrating the ability to deliver high-stakes projects.

Strong stakeholder management skills, particularly in working with telecom regulators, partners, and vendors.

Experience navigating matrix organizations within the telecommunications industry.

Leadership Skills

Demonstrated ability to manage and develop high-performing teams within telco environments.

Exceptional communication skills, with the ability to engage and influence internal and external stakeholders.