Manage customer relationships, process orders/contracts, handle tenders and quotations, coordinate shipments and documentation, liaise between customers, sales and internal teams, and support continuous improvement to ensure accurate, timely customer service in scientific contexts.
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.
Job Description
- Manage customer relationships, process orders and contracts, handle tenders and quotations, and ensure exceptional service delivery.
- Work across teams to coordinate shipments, maintain documentation, and contribute to continuous improvement initiatives.
- Key liaison between customers, sales teams, and internal departments, managing complex administrative processes while maintaining the highest standards of accuracy and customer satisfaction.
- Deliver critical scientific solutions to customers worldwide, from supporting clinical trials to enabling groundbreaking research.
Requirements
- 2 years of customer service or administrative experience in a similar role
- Preferred Fields of Study: business administration, science, or related field
- Relevant professional certifications beneficial
- Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook)
- Experience with ERP systems (SAP, QAD) and CRM platforms (Salesforce)
- Excellent written and verbal communication skills, with fluency in English
- Demonstrated ability to manage multiple priorities and meet deadlines
- Strong attention to detail and commitment to accuracy
- Experience with tender/bid documentation and contract administration
- Knowledge of GMP, ISO standards, and quality systems preferred
- Ability to work independently while collaborating effectively within a team
- Experience in pharmaceutical, healthcare, or scientific industries beneficial
- Strong problem-solving skills and process improvement mindset
- Excellent organizational and time management abilities
- Ability to adapt to changing business needs and priorities
- Professional approach and customer-service orientation
Top Skills
Excel
Microsoft Outlook
Microsoft Powerpoint
Microsoft Word
Qad
Salesforce
SAP
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