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We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you!
JOB SUMMARY
Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience.
KEY RESPONSIBILITIESBusiness & Platform Operations:- Assist in business operations and coordination with training partners and customers.
- Assist and coordinate with various divisions in daily operations and escalations.
- Monitor issues, work items, and their resolution.
- Participate in project implementation processes.
- Develop and test cross-functional Standard Operating Procedures (SOPs).
- Create and maintain Business Continuity Planning (BCP) frameworks.
- Establish and implement Risk Assessment frameworks.
- Manage all tickets that are inbound for the platform as Level 1 resolution officer.
- Implement and manage a SaaS/PaaS Service Support Centre.
- Develop user-facing service support content for the platform and website.
- Monitor support tickets and ensure quality resolution delivery.
- Assist in onboarding training service providers, shipping lines, and users to the platform.
- Develop and maintain content related to user onboarding.
- 3+ years of experience in project coordination, preferably in a digital platform environment.
- Experience with SaaS/PaaS platforms and service support systems.
- Proficiency in creating and maintaining documentation, including SOPs and user guides.
- Strong stakeholder management and coordination skills.
Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
