Program Manager, Occupancy Planning Intelligence & Excellence

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

General Job Description
You will join an on-account Occupancy Planning (OP) team working with one of a large technology client. As a Program Manager for OP Intelligence & Excellence, you work closely with OP team leads, country occupancy planners, and account Center of Excellence (COE) teams to:

• Establish framework for innovative solutions and tool stacks that elevates the OP team’s capability and efficiency in the long run.
• Complete the feedback loop from inception to adoption of OP tools & productized initiatives.
• Act as the product owner to ensure timely adoption of new frameworks, address internal user feedback, and drive continuous improvement.
• Ensure data and process under our governance is compliant to set standards, and drive audit efforts to continuously monitor and improve our data quality

Your primary focus would be on data management, data structure design, data insight extraction, data harvesting, tools and solution innovation, prototyping. 

Key Responsibility
Strategic initiatives

• Work with OP leads & country OPs to gather requirements, develop, and implement strategic solutions that expand / enhance OP team capability 
• Own and manage regional tools and products from initiation, development, deployment, adoption, to iteration
• Drive progression of OP team initiatives to ensure timely update, completion, and feedback
• Coordinate internal change process to drive effective adoption of all initiatives
• Stay up-to-date with latest industry insights and academia researches, identify relevant content and extract tangible/actionable insights for the team

Process improvement

• Clearly understand OP and partner team workflows to proactively review and identify opportunities for process improvements
• Drive change management processes and ensure regular communication when implementing process improvement initiatives

Program management

• Regular connect with JLL HQ and other account teams to learn innovative approaches and best practices, and help OP leads adopt selected practices for Client account implementation
• Regular check-in with all initiative owners and work with OP leads to highlight gaps, remove blockers, and provide supports
• Govern and audit all relevant space data and OP process
• Collect, document, storytell OP case studies and success stories
   

Skills & Knowledge

• Internal & external stakeholder management
• Program/Project/Product management
• Storytelling & communicating complex ideas with clarity
• Functional understanding of complex Google Sheet, SQL queries, Dashboard development & UX
• Strategic thinking
• Data architecture design
• Understanding of occupancy planning work
• Business process re-engineering
• Ability to comprehend, digest, and simplify complex ideas to relevant insights
   

Mindset

• Agile and flexible
• Curious and open to new ideas
• Regional mindset and collaborative
• Interested in growing in the field
• Attention to detail
   

Experience

• 5-7 year of relevant experience
• Product / project management experience ideally in multinational corporations and/or a regional team
• Real Estate industry background, specifically occupancy planning, project management, facility management, and architecture / workplace design
• Experience in workplace research and strategy would be desirable
   

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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