Product Manager (Operations)

We Are

YouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for consumers and YouBiz for businesses, we offer unmatched financial ease and cost-effectiveness. Fresh off a successful US$50 million Series B funding round led by Lightspeed Venture, we're setting new benchmarks in the digital financial services sector.

At the heart of our mission is a commitment to eliminate financial borders across Asia, propelling us into the next wave of digital finance.

Job Description: Product Manager (Operations Domain)

We are seeking a highly skilled and experienced Product Manager who will be reporting into our Director of Product Management. You will be defining, planning, and executing the product strategy. As a Product Manager, you will have an eye to deliver successful fintech products while collaborating with cross-functional teams. With a technical background in financial product development, you will define success metrics and constantly measure the impact of our work.

You will:

• Be the product owner of a high impact team focusing on overall operations process and application development for our fast-growing internal team covering customer support, KYC operators, FInOps, and product & engineering department
• Drive dramatic reduction in customer issues and improvement in internal backoffice tooling and process development
• Collaborate with both India and regional teams, engineer a smooth product development process. 
• Understand business needs & stakeholders directions, managing resources & lead overall product direction for your team
• Plan, prioritize, and define the technical roadmap for scaling and delivering core components of the platform
• Be the domain expert on process design, financial automations, reconciliations, and implementation of in-house / open-source / paid operational system stack
• Partner with product team, engineering team, and business team to drive key product, technical, and business metrics
• Manage and align on key integration partners including financial institutions
  

You have:

• 4-7 years of work experience within the product industry with FinTech or financial company experiences
• Proven track record of delivering financially complex products
• Strong knowledge with financial system integrations and development
• Technical or strong business analyst backgrounds are desirable