Product Manager, AI Agent (Intern)

Sendbird is on a mission to build the AI workforce of tomorrow. We are looking for an intern work on one of our top initiatives: Sendbird’s AI Agent platform. 
You will collaborate closely with product, engineering, and design teams to support building, integrating, and deploying intelligent agents across real-world use cases.
If you're excited about AI, curious about how products solve real customer problems, and eager to learn fast — you’ll fit right in.

What you will do

• Support the AI Agent Product Manager in defining and refining product strategy and roadmap for Sendbird’s AI Agent — a platform for proactive, omnichannel customer experience.

• Participate in market, user, and competitive research to identify opportunities that strengthen the AI Agent’s positioning in the industry.

• Learn to navigate the AI technology stack, including LLM evaluation (Claude, GPT, Gemini), RAG pipelines, TTS solutions, evaluations, and vector stores — assisting in documentation, benchmarking, and internal evaluations.

• Support and lead new initiatives (0 → 1 or incremental releases), including drafting product requirement documents, managing internal feedback, and tracking post-launch performance.

• Participate in weekly product reviews and OKR check-ins, contributing insights and supporting team execution with strong attention to detail.

• Assist in preparing product demos, presentations, and customer communication materials to evangelize the AI Agent vision internally and externally.
  

Who you are

• Customer-Centric Learner. You’re curious about how products can solve real customer problems and create delightful user experiences. You enjoy putting yourself in the shoes of different users — from businesses to end users — and thinking about their needs.
  
• Technically Curious. You’re excited about AI/ML technologies and eager to understand how systems like LLMs, RAG pipelines, and multi-agent frameworks actually work in practice. You don’t need to know it all — but you love learning fast.
  
• Outcome-Oriented and Proactive. You like moving ideas into action, tracking progress, and seeing impact — even on small projects. You believe iteration is the key to great products.
  
• Collaborative Communicator. You enjoy working with engineers, designers, and business teams. You’re not afraid to ask questions, share your thoughts, and document your learnings clearly.
  
• Builder’s Mindset. You’re excited by the idea of joining an early-stage AI product team where ideas turn into prototypes fast and where experimentation is part of the daily rhythm.
  

What you bring

• Currently pursuing or recently graduated with a degree in Computer Science, Engineering, Business, or a related field.

• Strong interest in AI/ML, conversational AI, or new LLM-powered software applications

• Analytical and data-driven mindset — comfortable using metrics and feedback to make decisions.

• Excellent communication and collaboration skills in English; comfortable working in a global, cross-functional environment.

• Enthusiasm for learning how product management works in a high-growth startup.

Extra helpful if you have

• Prior exposure to prompt engineering frameworks (e.g., LangChain).

• Familiarity with cloud platforms (AWS Lambda, Vercel, GCP Cloud Functions).

• UX design or product management involvement in AI products.

• Experience with Django or similar Python web frameworks.

What you will gain :

• Practical experience inside an early-stage AI product team

• Exposure to LLM/RAG/Vector DB/Agent frameworks

• End-to-end product cycles: research → build → launch → feedback → iteration

• Collaboration with engineering, product, and design leads

• Learning from real customer use cases and performance tuning

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice, and video.

Sendbird is a unicorn start-up headquartered in San Mateo, CA with additional offices in; London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

Learn about Sendbird Agentic AI here and here

Learn about Sendbird