The Product Leader will develop product strategy for growth and engagement, collaborate cross-functionally, and drive data-informed decisions for user retention and acquisition.
Our Journey
ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.
About the Role
We are looking for a seasoned product leader with extensive B2C/B2B2C experience. This person is responsible for developing the Group’s overall product strategy for user growth, user engagement, and customer retention, and implementing the product roadmap alongside engineering, marketing, commercial, and operations counterparts. More specifically, we are looking for a candidate who has the experience and passion in achieving exponential product growth via scalable content strategies and AI/ML capabilities.
In addition, as this role will be part of the company’s leadership team, the candidate is expected to possess a holistic leadership toolkit that demonstrates strong communication and stakeholder influence and problem-solving skills, as well as a high bar for performance management.
Responsibilities
- User Growth: Work with Marketing team to expand user acquisition channels, improve user acquisition funnels, and optimize user acquisition costs. Uncover new user acquisition opportunities.
- Customer Lifecycle Management: Develop features and programs that increase user engagement, customer frequency, stickiness, and retention, and ultimately customer lifetime value.
- Data-Informed Decision-Making: Drive experimentation at scale leveraging best-in-class statistical techniques. Drive and sustain adoption of advanced customer analytics and segmentation capabilities.
- Content Strategy: Develop new and viable use cases related to shopping and rewards by testing content strategies that we do not possess today.
- Content Management: Ensure that current and future content strategies can scale with the requisite processes, systems, and tools.
- Cross-Functional Execution: Work closely with engineering, marketing, commercial, and operations teams across all 13 offices to bring the product roadmap to life.
- Company Leadership: Effectively influence and implement the company’s agenda and priorities across the layers of the organization.
Requirements
- Experience: 12+ years in product management, at least 5 years in leadership positions
- Technical Knowledge: Proficient with product discovery, project management, product design, data analytics. Familiar with software development, AI/ML, automation.
- Analytical Skills: Demonstrated ability to break down complex problems into specific and clear areas of opportunities.
- Strategic Thinking: Demonstrated ability to connect the big picture to the ground and vice versa.
- User-Centric: Demonstrated ability to push for user-centricity harnessing both quantitative and qualitative techniques and evidence.
- Communication: Excellent written and verbal communication skills. Able to write polished documents, diagrams, presentations with ease.
- Languages: High proficiency in English and Mandarin to collaborate effectively with stakeholders.
- Education: Bachelor's degree in relevant fields; MBA or Master’s in business-related domains is a plus.
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
Top Skills
AI
Data Analytics
Ml
Product Design
Project Management
Software Development
ShopBack Singapore Office
65 Pasir Panjang Road, Singapore, 118506
Similar Jobs
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Define and manage products from strategy to delivery, collaborating with teams to enhance user experience and meeting evolving market needs.
Top Skills:
Financial TechnologyProduct ManagementSoftware Engineering
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
The Product Lead, Onboarding is responsible for defining product strategy and roadmap, enhancing user onboarding processes, and managing a team of Product Managers.
Top Skills:
Data AnalysisProduct Management SoftwareUser Research Methodologies
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
The Product Operations Manager will drive product-market fit, enhance operational processes, and communicate strategies to senior leaders at Airwallex.
Top Skills:
No Specific Technologies Mentioned
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
