Product Director Onboarding and Acclimation

Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Onboarding and Acclimation, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
Job responsibilities

• Develops and oversees the product roadmap, vision, development, execution, risk management, and business growth targets for a portfolio of products
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Leads, coaches and mentors a team of product managers on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Gathers and analyze user feedback and data to drive continuous improvement and innovation in the onboarding experience.
• Defines and track key performance indicators (KPIs) to measure the success of onboarding and acclimation initiatives, using data to make informed decisions and optimize strategies. Deliver long-lasting, foundational solutions that enhance user experiences and support the effective integration of new technologies.
• Works with leaders across technology, product management, corporate, and operations to identify and manage new and existing opportunities, initiatives, and processes related to onboarding and acclimation. Define clear goals and objectives for the business in the planning and execution space, while identifying risks and developing mitigation strategies.
• Assesses product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch activities, specifically for onboarding and acclimation products. Measure and analyze existing solutions to identify opportunities for innovation and improvement, providing additional benefits to users
• Communicates the vision, strategy, and progress of onboarding and acclimation products to stakeholders at all levels, building consensus and alignment around product goals. Influence senior leaders and articulate the impact of onboarding initiatives and strategies
• Leads within a highly ambiguous and rapidly changing environment, demonstrating a willingness to roll up your sleeves and pitch in wherever necessary

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Strong analytical skills and experience with data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
• Experience with agile development methodologies and tools including Jira.
• Passion for understanding customer needs and delivering exceptional user experiences.
• Demonstrated expertise in defining and tracking key performance indicators (KPIs) to measure the success of onboarding and acclimation initiatives, with the ability to use data to make informed decisions and optimize strategies.
• Experience in working with cross-functional teams, including engineering, design, marketing, and operations, to manage bottlenecks, provide escalation management, and ensure successful product development and launch.
• Ability to lead within a highly ambiguous and rapidly changing environment, with strong problem-solving skills and a willingness to roll up your sleeves and contribute wherever necessary to drive continuous improvement and innovation

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience in developing and implementing personalization strategies
• Ability to adapt to changing priorities and manage multiple goals simultaneously
• Knowledge of UX (User Experience) principles to ensure that personalization efforts enhance the overall user experience.
• Experience in integrating AI technologies into product development, with a focus on leveraging machine learning models to enhance onboarding and acclimation processes and improve user experiences.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.