Principal Product Manager, Build Agent - Platform Core Experiences

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Team
The Platform Core Experiences organization leads the evolution of how creators build on the Now Platform-powering intelligent, AI-native experiences for developers, admins, and enterprise teams worldwide. At the center of this innovation is Build Agent, ServiceNow's autonomous development agent designed to turn natural language into secure, production-ready enterprise applications.
Build Agent isn't just another AI feature-it represents a fundamental shift in how developers and citizen builders create on the Now Platform. This conversational AI agent automates the complete development lifecycle: analyzing requirements from natural language, generating code and configuration, running automated tests, debugging errors, and deploying applications with built-in governance and security compliance. With integrations spanning Figma's Model Context Protocol, developer sandboxes, and the broader ServiceNow AI Platform ecosystem, Build Agent is positioned to democratize application development while maintaining enterprise-grade quality and control.
Why join us?

• You will work on a product at the forefront of AI-native enterprise software development, shaping how organizations will build applications for the next decade.
• Partner with world-class AI-native cross-functional teams and forward-thinking customers to turn breakthrough AI functionality into scalable product capabilities.
• Join the Platform Core Experiences team during a transformative period as ServiceNow scales with AI agents and autonomous workflows at the center of the platform strategy.
• Contribute to democratizing software development by removing barriers between business needs and technical implementation, enabling users globally to build, edit, and maintain enterprise-grade applications through natural language.

About the Role
In this role, you will own Build Agent product capabilities, drive execution on critical features, and serve as a bridge between customer insights, engineering teams, and cross-functional stakeholders. This is an opportunity to shape the future of how the next generation of enterprise applications are built natively with AI on the Now Platform.
The work spans deep technical problem-solving and customer-centered product strategy. It involves translating ambiguous, multimodal input into structured application logic; defining the agent's action space; integrating with developer sandboxes and workflows; and ensuring every generated artifact meets the highest bar for security, governance, and enterprise reliability.
It's an opportunity to help define how AI Agents become first-class builders across the enterprise landscape-democratizing application development while maintaining the quality, safety, and scale that global organizations expect from ServiceNow.
For a product leader who thrives at the frontier of agentic AI, this role offers the chance to shape how software will be built for the next decade.
What you get to do in this role:

• Own end-to-end feature and capability development for key Build Agent features. Define product requirements, collaborate on development and evaluation, and ensure successful delivery of high-quality capabilities that advance the product vision.
• Distill and transform customer and partner feedback into actionable product requirements and feature specifications. Engage directly with ServiceNow developers, citizen builders, and enterprise customers to understand pain points, validate assumptions, and iterate on solutions that meet diverse user needs.
• Translate Build Agent strategy into executable product plans. Break down complex capabilities into epics and user stories, manage backlog prioritization, and coordinate with engineering on sprint planning and release management.
• Collaborate cross-functionally with research, design, engineering, AI platform teams, and security/governance stakeholders to align goals, manage dependencies, and drive execution. Build strong relationships across business units to evaluate feature impacts and resolve cross-BU dependencies.
• Evaluate new model capabilities, plan experiments, and help convert research insights into scalable product features. Maintain perspective on the rapidly evolving generative AI and agentic AI landscape to inform product evolution.
• Create feature plans for each release including acceptance criteria, use cases, success metrics, and collaborate on go-to-market readiness materials. Define product performance metrics to measure developer productivity, code quality, security compliance, and user satisfaction.
• Engage with customers through design partner programs and direct feedback sessions. Advocate for customer needs while balancing technical feasibility and business objectives.
• Communicate priorities, plans, and customer outcomes clearly to key internal stakeholders including product leadership, engineering teams, and cross-functional teams. Enable outbound product management, documentation, and support teams with the context needed for successful launches.
• Champion best practices for AI-assisted development tools including context engineering, autonomous debugging workflows, governance frameworks, and MCP/A2A integration patterns. Help establish the standards and methodologies that will define enterprise vibe coding at ServiceNow.

Qualifications
To be successful in this role you have:

• 8+ years of product management experience in enterprise SaaS, developer tools, and expertise in AI-powered products. Proven track record shipping technical products that balance sophisticated capabilities with intuitive user experiences.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, vibe coding your own prototypes, automating workflows, analyzing AI-driven insights, and exploring AI's potential impact on the industry.
• Experience working on developer tools and for technical end users. Deep understanding of software development workflows, IDE integrations, code generation tools/platforms strongly preferred. Vibe coding platform experience is a plus.
• Experience evaluating LLMs, AI agents, or generative AI solutions. Familiarity with context engineering, search, retrieval augmented generation (RAG), autonomous agents, and AI reliability challenges is highly valued.
• Strong prioritization skills and the discipline to focus on high-impact activities. Ability to make trade-off decisions that balance customer needs, technical constraints, platform dependencies, and business objectives.
• Experience defining and capturing product requirements and transforming them into a product roadmap. Demonstrated ability to break down ambiguous problems into structured specifications that engineering teams can execute against.
• Deep curiosity about customer needs and a track record building customer relationships while delivering customer-centric solutions. Ability to listen deeply, synthesize diverse feedback, and translate insights into product innovations.
• Proven ability to work in highly matrixed environments and excel at breaking down silos. Strong influencing skills to bring teams together, align stakeholders, and drive consensus without formal authority.
• Exceptional communication skills with ability to engage both technical and non-technical audiences. Comfortable presenting to senior leadership, facilitating customer workshops, and writing detailed technical specifications.
• Thrives working in the trenches with engineers and customers. Willing to dive deep into complex technical problems, experiment hands-on with the platform, and iterate rapidly based on learnings.

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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