Provides technical expertise during customer presentations, determines solution requirements, supports proposals, and bridges sales with engineering. Responsibilities include coordinating solution projects, managing system integration, conducting technical workshops, providing on-site support, engaging end users, supporting product launches and training, and analyzing market trends. Requires strong communication, analytical problem-solving, and technical capabilities in networking and software technologies.
This role is to collaborate with the sales support or account team by acting as technical experts in customer presentations. In addition, the role is to determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. The role is also responsible to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
Pre-sales engineers then must coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.
Key Responsibilities
· Provide pre-sales technical support to sales team and to assist customers/channel partners on technical matters by proposing solutions and technical support to system integrators, developer and end-users.
· Project management for solutions i.e to handle projects and coordination among divisions
· Manage system integration i.e to plan and conduct technical workshop including programming, on-site technical support and provide good advice
· Actively engage with end user through effective communication to understand their needs and propose solutions accordingly
· Involve in product launch, including planning, demo and conducting product training
· Perform market analysis surveys in order to identify local market trends and needs to identify
Skills, Knowledge & Expertise
· Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
· Software skills
o MS Office (MUST)
o Basic networking understanding (MUST)
o Basic SOAP Interface understanding (Preferred)
o Basic DLL understanding (Preferred)
o C++ (Preferred)
o Java (Preferred)
o VB and VBA (Optional)
o Excel macro (Optional)
· Five years of industry experience, including two or more years in sales engineering or consulting
· Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
· Attention to detail, plus analytical and problem-solving capabilities
· Positive, service-oriented personality
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Glory Global Solutions Singapore, Singapore, SGP Office
Singapore, Singapore, 00000
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