Perform patrols and static-post duties to maintain safety and order in the mall. Respond to and report emergencies, manage traffic and crowd control, monitor construction and maintenance works, enforce safety and fire regulations, assist tenants and shoppers, oversee outsourced security guards, and document incidents. Requires basic first aid, investigation skills, and knowledge of Auxiliary Police rules.
Company Description
MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer experience with a vibrant mix of retailers.
MyTOWN Shopping Centre is developed jointly by Boustead Holdings Berhad and Ikano Pte. Ltd. For more information, log on to http://www.mytownkl.com.my/
PURPOSE OF THE FUNCTION
Execute patrols and static post duties to maintain security, prevent crime, and identify suspicious activities or individuals.
JOB DESCRIPTION
Responsible
- Carrying out the safety and security responsibilities as directed.
- Reporting emergencies to the superior promptly & taking the necessary actions during any emergencies, incidences, criminal activities, pickets, riots, sabotages, civil threats etc.
- Patrolling the designated routes/ locations or such other routes determined from time to time.
- Directing smooth flow of traffic during peak hours and emergencies as well as dealing with errant motorist and illegal parking when necessary.
- Immediately reporting to the superior of any mechanical & electrical faults or damage as well as leaking water pipes, gas leaks, lift malfunctions (where applicable), fire, etc.
- Monitor construction and nearby maintenance/upgrade works (e.g., working hours, nature of work, noise levels) and report to the superior only when discrepancies are identified.
- To ensure the outsource security guard on duty.
- Assist in enforcing all safety and fire regulations within the mall, including SecCheck inspections and audits.
Accountable
- Accountable for ensuring a safe, secure, and orderly environment within the mall premises.
- Act as a first point of contact or assist in coordinating responses during security incidents.
- Immediately reporting to relevant parties to any mechanical & electrical faults or damage as well as leaking water pipes, gas leaks, lift malfunctions (where applicable), fire, etc.
Contribute
- Contribute to a safe and secure shopping environment for customers and tenants.
- Enhance customer confidence by ensuring a visible and effective security presence
- Minimum SPM (add Pass 5 subject including BM & Sejarah)
- Malaysian citizen aged within 20 years old to 35 years’ old
- Do not have any Criminal Record & Drug Influence and have a good health condition and eyesight
- At least 1 year(s) of working experience in the related field
Motivation
- Aiding and support to tenants and shoppers for a positive experience.
- Being part of a team that maintains order and peace in a busy public space.
- Consistently follows company policies, procedures, and regulatory standards.
Knowledge
- Basic analytical & investigation skills.
- Interpersonal skills include how to handle conflict, teamwork, listening and positive, (compliance).
- Knowledge in Auxiliary Police Rules and Regulation (e.g., Royal Malaysia Police procedures, criminal law, trespass, and public order laws).
- Experience in crowd control handling
- Basic proficiency in managing and handling suspects
- Basic proficiency in providing first aid and emergency care
- Basic capability of responding to and documenting accidents and incidents Energetic and fit to manage stress, etc.
- Knowledge of accident and incident handling procedures.
Capability
- Strong interpersonal & communication skills
- Committed to completing task.
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