ABOUT THE ROLE
Reporting to the Head of People Solutions and Operations, the P&O Operations Specialist plays an important role in creating seamless, trusted and people-centered employee experience at Chanel. Combining strong operational discipline with a curiosity for better ways of working, you will help simplify processes, strengthen data quality and use digital and AI-enabled solutions to improve how we serve our people. This role is integral in maintaining compliance and fostering a positive employee experience through managing essential P&O processes. This is an exciting opportunity for someone who enjoys making things work smoothly behind the scenes, solving day-to-day challenges and helping transform P&O operations for the future.
WHAT IMPACT YOU CAN CREATE
As the backbone of efficient P&O operations delivery, managing critical P&O processes, maintaining accurate data, and commitment to process excellence to directly enhance both the employee experience and organisational compliance:
- Create seamless employee experiences by delivering reliable support across key moments in the employee lifecycle, including onboarding, employee changes, mobility, benefits and exits.
- Ensure accuracy and compliance by maintaining high-quality employee records, documentation and processes in line with Chanel policies and local requirements.
- Be a trusted first point of contact for employee and manager enquiries, providing clear and timely support while directing more complex matters to the right P&O specialist.
- Make P&O operations simpler and smarter by identifying recurring issues, removing unnecessary steps and improving everyday processes.
- Use data to improve decisions by monitoring service trends, data quality and recurring employee needs, translating insights into practical actions.
- Support digital and AI-enabled transformation by embracing new technology, automation and AI tools responsibly to improve efficiency, self-service and the employee experience.
- Enable sustainable people policy and service delivery by taking ownership of implementing and stabilizing new programs, policy and processes.
YOU ARE ENERGISED BY
- Helping people and making their work experience easier.
- Being the person others can rely on for accurate, timely and thoughtful support.
- Managing details with care and seeing a process through from start to finish.
- Solving problems and finding simpler, smarter ways to get work done.
- Working with systems and data to spot patterns, improve service and prevent issues from recurring.
- Exploring how digital tools, automation and AI can enhance—not replace—human-centred P&O services.
- Working collaboratively across teams while knowing when to resolve an issue and when to escalate it.
WHAT YOU WILL BRING
- 2-3 years experience in P&O, HR operations, shared services or employee lifecycle administration.
- Strong attention to detail, and the ability to manage sensitive information with discretion and confidentiality. Good applied knowledge to local regulatory and compliance.
- Confidence using HR systems, digital workflow tools or similar data tools.
- A data-minded approach: comfortable reviewing information, identifying trends and using insights to improve processes and service delivery.
- Interest in digital transformation, process automation and the responsible use of AI in the workplace.
- A solution-focused mindset, with the curiosity and confidence to challenge inefficient processes and test better ways of working.
- Strong communication and relationship-building skills, with the ability to support employees and stakeholders at different levels of the organisation.
WHAT CHANEL CAN OFFER YOU
- At Chanel, we put people first. Each employee is treasured for their own identity and values, every individual will be supported to become the best version of her / himself.
- A dynamic, creative, and inclusive environment where you can make a real impact on people and culture
- You will have the opportunity to learn and grow with Chanel with more than 100 years of heritage and be inspired and nurtured through every single encounter you experience.
- Understanding of a matrixed environment and delivering challenging and complex yet attained goals for development and personal growth.
- Ability to drive the collective execution of strategy through influence and mentoring.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
