People Operations Partner

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
Airwallex is looking for a People Operations Partner to join our growing P&T Team. Reporting to and working closely with the People Operations Manager, your role will be providing administrative and project support throughout the employee lifecycle for our staff in Malaysia. This is a great opportunity to work on high-impact global and local people initiatives.
Our People Operations Partner will be the first point of contact for HR queries on processes and policies, be responsible for maintaining accurate local HR systems, and also assist in cultivating a workspace culture to ensure a positive employee experience.
Responsibilities:

• Support employee lifecycle activities including onboarding coordination, Day 1 Orientation, and offboarding process
• Be the first point of contact for new employees, welcoming them to the team and helping them transition into Airwallex.
• Maintain accurate employee records in our HRIS and other People Systems, ensuring high attention to detail
• Contribute to continuous improvement projects including recommending and implementing improvements to our current People administrative process
• Answer basic employee queries on processes and policies, maintaining a strong customer-centric attitude
• Develop creative ways to engage employees and connect them with the Company, the business, management, and co-workers including but not limited to organization of team events and facilitating culture initiatives regionally.
• Work closely with our People Operations Manager and Regional stakeholders on ad-hoc processes to improve employee experience

Who you are:

• You're passionate about people, culture, and continuous improvement and aim to create a great employee experience.
• You have a low-ego attitude - ready and excited to conquer any task. You are smart, presentable, meticulous, well organised and an excellent team player;
• You consistently "go the extra mile" in your work
• You are execution oriented, with good instincts for anticipating needs and changes
• You have strong attention to detail and organization; an expert manager of priorities
• You have excellent verbal and written communication skills; comfortable communicating proactively and directly
• You are reliable, understanding that your punctuality and presence supports a positive experience for the Airwallex team
• You can maintain total discretion on all matters, confidential or otherwise, business or personal
• You work collaboratively with people at all levels and across functions and cultures
• You have good judgement and are able to meet challenges with a sense of calm and confidence

What you will bring:

• 8+ years of experience in a HR administrative support role
• Comfortable with all forms of start-up communication including Slack
• Proficiency in Google Suite and HRIS required (BambooHR a plus)
• Outstanding communication and organizational skills
• Ability to work independently with minimal guidance
• Ability to handle sensitive information with confidentiality required
• Experience in a start-up environment is a plus
• Bachelor's in Human Resources Management or relevant field

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.