Department: Finance
Report to: Head of Payment Operations
Location: Singapore, Hybrid
About Us
At Kape Technologies, we believe in protecting online privacy and security for everyone. As one of the leading VPN providers, we help millions of users worldwide maintain their anonymity, access restricted content, and stay safe on the web. We're a fast-growing company that thrives on innovation, agility, and the expertise of our global team. Join us and play a crucial role in shaping the future of online freedom and privacy.
Role Overview
The Payment Operations Specialist will be responsible for ensuring the smooth processing of payments across our global customer base. This includes working closely with internal teams and payment partners to monitor and optimize payment processes. You will monitor and manage chargebacks and fraud alerts, working to mitigate potential risk. You will help ensure that customers have a seamless experience, manage payment issues, and drive continuous improvements in our payment operations.
Main responsibilities:
- Handling communication and relationships with the payment providers
- Managing fraud and chargebacks to mitigate potential risk
- Creating various reports that support the business use cases
- Analyzing payment flows and interpreting corresponding results
- Perform daily and monthly reconciliations of payment transactions, ensuring the accuracy of payment data across different systems
- Investigating and solving payment errors resulting from payment processing
- Seeking optimizations in terms of flows and processes
- Overseeing the implementation of new payment and fraud features, tools and solutions
- Monitoring of conversion rates, trends, and fluctuations of payment flows
- Working together with the marketing, technical, and support teams to expedite projects
- Setting up payment rules, flows, and different configurations according to business needs
- Documenting business requirements for payment-related projects
- Supporting new feature rollouts and new initiatives
- Keep sensitive information and/or issues secure
Requirements:
- Min 2 years of experience in Payments or a FinTech environment preferred
- Knowledge of data-driven payment acceptance, data analysis, and fraud prevention
- Proactivity and ability to communicate ideas and information in a structured manner
- Ability to create, analyze, and interpret payment reports
Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.
Before you apply
- At the moment, we do not sponsor visas in the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore and the UK, we can only sponsor visas for mid-career or above.
- Please upload your resume as a PDF and do not include any salary or compensation information in it.
ExpressVPN is one of the world’s leading providers of online privacy and security services for consumers. Started in 2009, we’ve grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.
Please note that all offers are subject to reference checks from one or more of your former managers/colleagues. For your current manager, we understand that every company has distinct HR practices, and will only speak with them at a mutually agreed-upon time that works for you.
What We Do
The leading VPN company. Building a safer, better digital world.
