Payment Lifecycle Manager II

Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Manager within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.
Job Responsibilities:

• Meet client deliverables with a high level of timeliness and accuracy.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Review processes and performance constantly and regularly, focusing on improving departmental competency/performance rating.
• Review procedures regularly, assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Monitor all relevant Management Information System data, ensuring all issues have been resolved expediently.
• Review all key aspects constantly and regularly with the direct reports. Set expectations with direct reports regarding positive motivation and serving as a role model through accountability.
• Develop and foster a team that is responsive to dynamic organizational and operational changes.
• Manage overall Performance Management and Talent Review process.

Required Qualifications, Skills and Capabilities:

• Master's degree (e.g. CA, ICWA, and MBA) with 5 years of post qualification experience or Graduate with Minimum 7 years of work experience in a financial institution. Should have the experience of managing a team of minimum 20 employees
• Working knowledge of various aspects of International Payment Processing &/or Investigations Operations.
• Working Knowledge of SWIFTS & international payment conventions & practices is a must.
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Good leadership and people management skills.
• Good ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• Good personal computer, and analytical skills.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

Preferred Qualifications, Skills and Capabilities:

• Prior Experience in Client and Third-party banks investigations for Multicurrency payments will be an added advantage
• Project Management/ Implementation experience would be a plus.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.