Partner Success Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Merchant Onboarding: Facilitate the end-to-end onboarding process for new merchants, ensuring all required documentation is collected, verified, and processed in a timely manner.
• Documentation Management: Maintain accurate records of merchant submissions, agreements, and other relevant documents. Ensure compliance with company policies and regulatory requirements.
• Communication: Serve as the primary point of contact for merchants during the onboarding process. Provide clear and timely communication to address any questions or concerns.
• Collaboration: Work closely with internal teams such as Sales, Compliance, and IT to ensure a smooth onboarding experience for merchants.
• Training and Support: Provide training and support to merchants on how to use the company’s systems and tools. Assist with troubleshooting any issues that arise during the onboarding process.
• Process Improvement: Identify opportunities to streamline and improve the onboarding process. Implement best practices to enhance efficiency and merchant satisfaction.
• Reporting: Generate and analyze reports on onboarding metrics and performance. Provide insights and recommendations to management.

Pre-Requisites :

• Education: Diploma/Bachelor’s degree in Business Administration, Finance, or a related field.
• Experience: Minimum of 2-3 years of experience in a business support or customer service role, preferably in the financial services or e-commerce industry.
• Skills:
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Ability to work independently and as part of a team.
  • Attention to detail and a high level of accuracy.
  • Problem-solving skills and the ability to handle multiple tasks simultaneously.

Preferred Qualifications:

• Experience with merchant onboarding processes regionally
• Knowledge of regulatory requirements in the financial services industry.

Familiarity with e-commerce platforms, retail and payment processing systems

Are you game?