Own overseas AI product operations across user research, AI experience strategy, LLM quality governance, multilingual corpus evaluation, and data-driven iteration. Research global user needs, define personalized and proactive AI experiences, analyze model failures and behavior data, establish evaluation workflows, and partner with product and algorithm teams to improve conversational quality, recommendation performance, adoption, satisfaction, and retention.
About VIDAA
VIDAA is a leading TV OS distributor, pioneering the next-generation platform-to-the-home. Starting with a Smart TV OS, we aim to encompass various aspects of consumers' digital and connected lives. With millions of households reached daily, we are looking for people that want to drive excellence and innovation.
We are a diverse and passionate company looking for the best and the brightest people to lead sucees. We value people and their needs and we provide a safe and secure environment for everyone. If you are self-motivated, entrepreneurial and know how to thrive in a fast growing environment, then we should talk.
Responsibilities
1. Overseas AI User Insight & Strategy
- Research users’ AI interaction habits, household device usage, and scenario needs across key markets, including Europe, North America, Southeast Asia, and India.
- Track AI experience updates from competitors such as Google TV, Roku, and Amazon.
- Identify differentiated user needs for wake-free dialogue, multi-turn conversation, on-device offline AI, and scenario-driven proactive intelligence.
- Turn research into actionable insights that guide product planning and algorithm optimization.
2. Core C-end AI Experience Operations (AI Homepage / Scenario Intelligence)
- Own experience operations for core consumer AI products: AI Homepage, personalized recommendations, ambient intelligence, and scenario-based proactive services.
- Define personalized AI delivery strategies, scenario trigger rules, and service scheduling based on overseas users’ daily routines, household scenarios, and behavioral preferences.
- Evolve the AI from passive Q&A into immersive intelligence that perceives context and proactively adapts to the home environment.
3. LLM Quality Operations & Capability Governance
- Own user-facing quality for our cloud-edge integrated large models. This covers multilingual voice interaction, multimodal understanding, and home-scenario decision-making.
- Manage the full workflow of corpus production, annotation guidelines, model evaluation, hallucination mitigation, and experience quality assurance:
- Build and iterate the collection, annotation, acceptance, and evaluation system for overseas multilingual corpora.
- Analyze high-frequency user questions, model hallucinations, and interaction failures, and deliver regular reviews and optimization plans.
- Partner with algorithm and product teams to improve multilingual recognition accuracy, conversation coherence, scenario adaptability, and decision quality.
4. Data-Driven Product Iteration
- Identify experience bottlenecks and algorithm gaps using user behavior, AI conversation logs, negative feedback, and conversion data.
- Deliver structured optimization strategies and validate them through A/B testing.
- Drive AI feature adoption, user engagement, interaction satisfaction, and retention.
Requirements
- Bachelor’s degree or above.
- 3+ years of experience in AI product operations, LLM experience operations, intelligent product operations, or international product operations.
- Familiarity with the overseas internet ecosystem and cultural differences, plus a solid understanding of consumer intelligent product experiences for global users.
- Understanding of LLM fundamentals, intelligent interaction, personalized recommendation, and scenario-based intelligence, with the ability to diagnose model issues and break down user experience problems.
- Strong skills in data analysis, root-cause analysis, and experimentation, with the ability to drive product and algorithm improvements through data.
- Professional English reading and writing skills, sufficient for independent competitor research, user research, and cross-border collaboration.
Preferred Qualifications
- Experience with large-screen or smart home hardware, ambient AI, or cloud-edge collaborative AI operations.
- Hands-on experience with LLM evaluation, prompt engineering, corpus operations, or AI agent implementation.
- Familiarity with the overseas smart device AI portfolios of Google, Samsung, and Amazon.
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Own GitLab’s APJ customer advocacy program by identifying and nurturing customer advocates, developing case studies and references, coordinating events and executive engagements, and amplifying customer stories across campaigns and go-to-market activities. The role partners with sales, marketing, customer success, and product teams, manages advocacy requests, tracks program performance and pipeline influence, and adapts engagement strategies across diverse APJ markets in a remote environment.
Top Skills:
DevsecopsSaaS
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads complex digital engagements from opportunity qualification through solution definition, mobilization, and delivery handover. Shapes client solutions, evaluates technical feasibility, develops proposals and statements of work, manages deployment readiness, and advises senior stakeholders. Oversees regional portfolios, governance, risks, capacity, financials, and partner performance while improving consulting processes and reusable delivery assets. Requires strong technical consulting, commercial, stakeholder management, and cross-functional leadership skills, preferably within payments or regulated technology.
Top Skills:
AgileAPIsAuthenticationCloud ComputingCybersecurityDigital IdentityDigital PlatformsDigital WalletsIntegration PatternsOpen BankingReal-Time PaymentsTokenization
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Manages technical and operational relationships with acquiring and processing customers across onboarding, implementation, integration, launch, and ongoing operations. Provides technical consultancy, coordinates internal specialists, oversees customer technology projects, resolves complex issues, and supports escalations. Partners with commercial account managers and cross-functional teams while translating business needs into technical actions and maintaining trusted customer relationships.
Top Skills:
AuthorizationCard Payment ProcessingClearingContactless PaymentsE-Commerce PaymentsEmvPayment GatewaysSettlement
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
