Order Management Specialist

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The opportunity:

Through our innovative and diverse Transformers team and pioneering technology, we transform energy to add social, environmental and economic value – enabling a sustainable energy future for today's generations and those to come. Hitachi Energy offers a complete range of power transformers, traction transformers, insulation and components, digital sensors and transformer services. Our transformers have a global sales network of about 100 countries spanning applications for power generation, transmission and distribution, metals and mining, oil and gas, commercial and infrastructure projects, and mobility. With increasing complexity in the grid, our transformers are also increasingly used for improving power quality and network management. We introduced our TXpert™ Ecosystem launching the next level for digitalization of transformers.

The Order Management Specialist is responsible for ensuring the efficient and accurate processing of customer orders from inception to fulfillment, maintaining high levels of customer satisfaction and supporting the operational goals.

How you’ll make an impact:

• You will process and manage customer orders accurately and in a timely manner, including order entry, order modifications, and cancellations, using the company's ERP system (e.g., SAP, Oracle), communicate effectively with customers regarding order status, delivery schedules, product availability, and any potential issues or delays.

• You will collaborate closely with sales, logistics, production, and finance departments to ensure smooth order flow and resolve any discrepancies or challenges, monitor and track orders through the entire lifecycle, proactively identifying and addressing potential roadblocks to ensure on-time delivery.

• You will prepare and provide various reports related to order status, backlog, and delivery performance to management, handle customer inquiries, complaints, and service requests with professionalism and efficiency, escalating complex issues when necessary.

• You will maintain accurate customer records and order documentation, participate in continuous improvement initiatives related to order management processes and systems and adhere to all company policies, procedures, and relevant industry regulations.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Diploma or bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field.

• Minimum of 2 to 3years of experience in order management, customer service, or a similar role, preferably within a manufacturing or industrial environment.

• Proficiency in using ERP systems (e.g., SAP, Oracle) for order processing and management is essential. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving abilities and a proactive approach to issue resolution. Proficient in Microsoft Office Suite (Excel, Word, Outlook).

• Ability to work independently as well as collaboratively in a team environment.

• Strong communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders.

More about us: 

At Hitachi Energy, we believe in fostering a collaborative and inclusive work environment. We offer opportunities for growth and development, ensuring our team members can thrive and achieve their career goals. Join us and be part of a company that values innovation, excellence, and teamwork.

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits:

• Employer-sponsored medical plan (inc. dental carel).

• Central Provident Fund (CPF).

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance.

• Hospitalization Insurance.

• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.