Handle end-to-end coordination of air and sea shipments, including booking, documentation, cargo tracking, customs clearance, and billing. Liaise with customers, carriers, and overseas agents to ensure smooth and timely delivery in compliance with regulations and company procedures.Duties and Responsibilities:
• Responsible to develop strong customer freight pipelines and achieve the assigned sales targets for the Company.
• Managing accounts management activities effectively, ensuring customer retention and growth.
• Developing and owning strategic plans to achieve sales targets and expand customer base.
• Driving the development of selected verticals, trade lanes, and freight products.
• To identify business opportunities, increase profitability and accelerate growth for the Company through selling of integrated supply chain solutions focusing on international freight services (sea & air freight, customs clearance and cross-border trucking).
• To increase the business community’s awareness of the Company, particularly among prospective clients, by working with the management team to identify strategic business opportunities in freight services.
• Being ahead of the market trend, he/she is required to design creative solutions to anticipate and exceed customer expectations.
• To secure new businesses for the company as well as managing the existing pool of accounts to increase the share of wallet from these customers.
• To manage customer relationships with the aim of improving customer satisfaction, account profitability, and customer retention
• To lead and improve overall account performances through effective key performance indicators (KPIs) monitoring with the customers
• Build strategic relationships with client stakeholders.
• To work with counterparts from overseas for leads and opportunities.
• Responsible for maximizing synergy and overall profitability when developing strategies and proposals.
• Any other duties as assigned by the Superior from time to time.
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As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.
